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Underwriting Support Specialist

2 months ago

Lake Mary, Florida, United States ICW Group Full time

About the Role:

The Underwriting Assistant will support Underwriters within the Service Center of Excellence through account management activities. This position exists to provide excellent customer service to the Company's clients while ensuring that policies are processed accurately and efficiently.

Key Responsibilities:

  • Supports the Underwriters through account management activities.
  • Directs account management activities.
  • Ensures accuracy and organization of files.
  • Gathers information for new business and renewal set up.
  • Trains co-workers on computer systems and department procedures.

Customer Service:

  • Serves as the first point of contact for customer inquiries during the account life cycle.
  • Handles correspondence for additional account information.
  • Assists producers via email and phone calls.

Administrative Support:

  • Handles agent and insured phone calls, faxes, and mail.
  • Orders loss runs requested by agents and insureds and sends via fax, email, or mail.
  • Prepares and mails claims kits and marketing materials requested by agents and insureds.

Requirements:

  • High school Diploma or GED required.
  • Minimum 6 months – 1 year of related experience and/or training in underwriting required.
  • Worker's Compensation experience preferred.

What We Offer:

  • Challenging work and the ability to make a difference.
  • A competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match.
  • Bonus potential for all positions.
  • Paid Time Off with an accrual rate of hours per pay period (equal to 17 days per year).
  • 10 paid holidays throughout the calendar year.
  • Want to continue learning? We'll support you 100%.