Guest Service Representative/Front Desk Associate

2 months ago


Kennewick, Washington, United States Northwest x Southern Hospitality Full time

Job Summary:

The Guest Service Representative/Front Desk Clerk is responsible for ensuring guest satisfaction and revenue optimization through check-in, check-out, and coordination of hotel services.

Key Responsibilities:

  • Respond to guest reservation requests and answer telephones in a professional and courteous manner.
  • Handle guest compliments and complaints, taking action as necessary to resolve issues.
  • Manage cash, make change, and balance an assigned house bank.
  • Provide exceptional customer service to guests, responding to their needs and exceeding their expectations.
  • Work collaboratively with the hotel team to ensure seamless guest experiences.

Requirements:

  • High school diploma or equivalent GED.
  • Prior hotel and hospitality experience preferred.
  • Excellent organizational, communication, and problem-solving skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for career advancement and professional growth.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement plans with company match.
  • Employee assistance program and life insurance.
  • Team member travel discounts and entertainment industry discounts.
  • Snack of the month and monthly team member recognition.
  • Service recognition awards and incentive programs.
  • Referral bonuses and direct deposit.
  • Earned wage access and retirement planning.

About Us:

Northwest x Southern Hospitality is an Equal Opportunity Employer, committed to providing employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.



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