MSP Tier III Service Desk Specialist
7 days ago
Pegasus Technology Solutions is a dynamic and people-oriented company that prioritizes culture and growth. As a fast-growing organization, we foster a collaborative and supportive environment where every team member plays a vital role in our success. We offer professional growth opportunities, celebrate individual contributions, and provide top-tier internal processes and tools for efficiency.
Our company has received numerous awards, including Inc. 5000, Best Companies to Work for in Texas, and CRN Managed Services Provider 500. We value our Core Values: DO THE RIGHT THING, WORK HARD + HAVE FUN, BE RESILIENT, and KILL IT.
About the PositionWe are seeking a skilled MSP Tier III Service Desk Advisor to join our Pegasus Services Team. As a key member of our team, you will provide end-to-end IT infrastructure support, resolve technical issues, and offer escalation support for Tier 1 and Tier 2 engineers. You will also provide support for Cloud solutions, on-premise server solutions, and virtualization.
Responsibilities:
- Provide comprehensive and timely resolution for all end-user technical issues
- Offer escalation support for Tier 1 and Tier 2 engineers
- Support Cloud solutions, on-premise server solutions, and virtualization
- Provide support for networks, servers, and VoIP technologies
- Support end-users remotely using Connectwise Automate and other commercial tools
- IT support may be provided remotely via remote administration tools or deskside
- Onsite support for incidents, service requests, and changes as needed
- Responsible for device, operating system, software, and/or application troubleshooting
- System updates and/or restoration activities as necessary
Requirements:
- 6+ years of experience in IT Support/Help Desk positions
- Shift Hours: 8am – 5pm
- VMware experience is a plus
- Ability to work primarily from our NOC in Frisco, TX
- Experience with Windows OS, MS Office, supporting Windows Active Directory, working with end-users, remote/onsite setup of new computers, troubleshooting Windows PCs and Windows Servers, and overall familiarity with the IT Service Desk role and Managed Services.
- Experience with ConnectWise Manage, Azure, and cloud virtualization is a plus.
- Ability to multi-task and adapt to changes quickly, self-motivated, ability to work in a fast-paced environment, interpersonal skills, technical awareness, and customer service-focused.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Frisco, TX 75034: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- I will take the Culture Index survey as part of my application (will take 5 minutes) using this link: https://go.cultureindex.com/s/165AC00000
Work Location:
- In person
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