Mortgage Servicing Operations Specialist

1 week ago

Frisco, Texas, United States SoFi Full time
Job Summary

We are seeking a highly skilled Mortgage Servicing Operations Specialist to join our team at SoFi. As a key member of our servicing oversight program, you will be responsible for ensuring that loan administration and default administration functions performed by sub-servicers meet contractual obligations, investor guidelines, regulatory and legal requirements, and generally accepted servicing practices.

Key Responsibilities
  • Support Servicing Oversight Program: Evaluate servicing policies, procedures, and processes to ensure compliance with regulatory and investor requirements.
  • Partner with Servicers: Collaborate with sub-servicers on operational changes based on legal requirements or areas of improvement identified in performing servicing oversight.
  • Review Servicer Reports: Perform testing to ensure mortgage loans are serviced in accordance with regulatory and investor requirements.
  • Loan-Level Forensic Analysis: Review servicing documentation and prepare loan-level forensic analyses as needed.
  • Loss Mitigation and Foreclosure Activities: Review Loss mitigation, Foreclosure, and REO activities to ensure compliance with regulatory and investor requirements.
  • Investor and Client Reconciliation: Perform investor and client P&I and Escrow reconciliation.
  • Reporting and Analysis: Prepare monthly, quarterly, and ad-hoc reports, and analyze data to identify performance trends and potential enhancements.
  • Policy and Procedure Development: Develop and maintain policy and procedures related to servicing oversight.
  • Research and Response: Research and respond to inquiries from suppliers and stakeholders, and resolve member complaints.
  • Collaboration and Communication: Participate in monthly calls with the servicer to discuss oversight activities, performance, and trends, and maintain visibility into the portfolio by ensuring reviews are performed appropriately in the system.
  • Technical Skills: Utilize Google Sheets and Excel to perform advanced formulas, pivot tables, and other functions to understand and reconcile data.
Requirements
  • Experience: Minimum of 2-5 years of Mortgage Servicing operations or asset management experience with emphasis on Mortgage Servicing oversight or Investor Reporting.
  • Knowledge: Working knowledge of industry-standard mortgage servicing systems, such as MSP, preferred.
  • Skills: Broad-based knowledge of the mortgage industry, including detailed knowledge of regulatory requirements for loan servicing, strong Google Suite, Microsoft Excel skills, and Tableau.
  • Personal Qualities: Proven ability to multitask, work independently, and work effectively with business partners, team-oriented, excellent PC skills, and possess high-level proficiency in Microsoft products.

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