Business Development Manager

4 days ago


Concord, North Carolina, United States Petfolk Full time
About the Role

We are seeking a highly skilled and experienced Business Partner to join our team at Petfolk. As a Business Partner, you will play a critical role in driving the success of our pet care centers, ensuring seamless operations, and delivering exceptional client experiences.

Key Responsibilities
  • Client Interactions: Serve as the primary point of contact for client concerns, ensuring timely and effective resolution.
  • Personnel Management: Oversee the recruitment, retention, and scheduling of support staff, ensuring optimal hospital workflow and client satisfaction.
  • Operations: Collaborate with the corporate management team to implement standard operating procedures, hospital protocols, and quality control measures.
  • Accounting and Financials: Manage hospital personnel performance, prepare biweekly payroll, and review key performance indicators to ensure operational efficiency and profitability.
Requirements
  • Leadership Experience: Minimum of two years managing a team of 10+ people, with a proven track record of driving results and improving client satisfaction.
  • Business Acumen: Strong understanding of general accounting terms, principles of inventory management, and client service standards.
  • Communication Skills: Excellent conflict management, customer service, and interpersonal skills, with the ability to work independently and collaboratively as needed.
What We Offer
  • Equity Compensation: Opportunity to own equity in the company, with the potential for growth and financial rewards.
  • Paid Time Off: Generous paid time off policy, allowing for work-life balance and personal well-being.
  • Health Insurance: Comprehensive medical, dental, and vision coverage for full-time employees and dependents.
  • Professional Development: Opportunities for training, mentorship, and career growth within the company.

Petfolk is an equal-opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates who share our passion for delivering exceptional pet care and client experiences.



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