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Service Coordinator

2 months ago

Orlando, Florida, United States MarineMax Full time
Job Summary

The Service Porter is a key member of the MarineMax team, responsible for ensuring seamless customer experiences through efficient pick-up and delivery coordination, vehicle maintenance, and yard management.

Key Responsibilities
  • Coordinate service pick-ups and deliveries to meet customer needs
  • Assist the delivery captain with new boat deliveries, ensuring all items are complete and verified
  • Maintain a professional and organized showroom and yard, adhering to company standards
  • Load and unload deliveries, verifying serial numbers for accuracy
  • Provide routine vehicle and equipment maintenance to ensure safe operation
  • Oversee delivery and pick-up of customer boats to outside vendors for sublet work
  • Assist with setup and execution of boat shows and promotional events
  • Report any boat or equipment damage to the Sales or Service Manager
Key Performance Indicators
  • Customer satisfaction and enthusiasm
  • Presentation and professionalism of the yard and showroom
  • Ability to work collaboratively with team members
  • Equipment maintenance and safety
  • Organized and presentable promotional events
  • Zero loss or downtime due to equipment failure