Customer Service Coordinator
1 month ago
Villatel is seeking a highly organized and proactive Dispatch Agent to support Operations. This role plays a critical part in coordinating and overseeing the dispatching of maintenance, housekeeping, guest services, and other service requests to ensure efficient and timely issue resolution.
Key Responsibilities- Monitor incoming requests through various channels and address any issues or delays in resolution.
- Prioritize and assign tasks based on urgency, nature of the request, and availability of resources.
- Ensure all service requests are addressed promptly and efficiently to meet guest satisfaction standards.
- Maintain accurate records of dispatched requests, including timestamps, assigned personnel, and completion status.
- Liaise with various departments to coordinate service delivery and resolve guest-related issues.
- Communicate effectively with guests to gather information, provide updates, and ensure satisfaction with resolution.
- Conduct follow-up to verify the completion and satisfactory resolution of dispatched requests.
- High School Diploma or equivalent required; Associate or bachelor's degree in hospitality management, business administration, or related field preferred.
- Previous experience in dispatching and/or customer service within the hospitality industry.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with guests, staff, and management.
- Strong organizational skills with attention to detail and accuracy.
- Proficiency in using dispatching software, property management systems, and Microsoft Office suite.
- Ability to remain calm and focused under pressure and to prioritize tasks in a fast-paced environment.
- Available to work shifts including evenings, weekends, and holidays as needed.
Villatel is a hospitality company that offers vacation rentals and a level of service that is consistently luxurious, reliable, and financially attainable. Our mission is to exceed guest expectations every single time by offering exceptional experiences.
We design, maintain, and service every home we put on the market, ensuring that our guests have the most incredible experiences of their lives. As the first-ever "flag" hospitality brand in the vacation rental sector, we are committed to delivering exceptional service and exceeding guest expectations.
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