Customer Service Associate

2 weeks ago


Santa Rosa, California, United States Chase Ace Hardware Full time

Join Our Team:

We are looking for enthusiastic, approachable, and supportive individuals to greet and assist our customers. While prior experience in hardware is beneficial, it is not mandatory as we offer comprehensive training.

At Chase Ace Hardware, our independent ownership allows us to prioritize community engagement. Make a difference by aiding your neighbors with their projects while enjoying a dynamic and enjoyable work atmosphere. Our goal is to exceed customer expectations and cultivate a team that shares this commitment.

Work-Life Balance:

This role is part of a team that values your personal time. We focus on building trust through transparent communication. Our scheduling is done two weeks in advance, accommodating your needs for planning.

Opportunities for Growth:

  • Are you knowledgeable about hardware? Share your expertise, and we will help you expand your skills.
  • Do you have a positive attitude? We will equip you with essential hardware knowledge that enhances your life skills.
  • We provide training from day one, with continuous opportunities for advancement.

What You Will Do:

  • Engage directly with customers, welcoming them and assisting them in finding everything they need for their projects in one visit.
  • If you thrive in a lively and fast-paced environment, you will find that time flies here.
  • You will be active throughout your shift, which may last between 6 to 8 hours.
  • Be prepared to lift items weighing up to 50 lbs.

Compensation and Benefits:

  • Paid time off
  • Health Insurance: including medical, dental, vision, and prescription coverage
  • Employee discounts on merchandise
  • Discounts on various services and products through Perkspot
  • Complimentary uniform shirts, vests, and additional items

Begin your journey with us today

Chase Ace Hardware is your neighborhood hardware provider, dedicated to community service. As a family-owned and locally operated establishment, we have grown from a single store to multiple locations, driven by our commitment to customer satisfaction and entrepreneurial spirit. Our core values of honesty, integrity, quality, innovation, and community guide us in delivering outstanding customer experiences and fostering strong community ties. Being part of the globally recognized Ace Hardware network, Chase Ace Hardware exemplifies the essence of local ownership, ensuring every visit feels personal. Our dedication to quality service and community involvement makes us a cherished part of the community, always striving to exceed expectations and enhance the lives of those we serve.



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