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Vice President of Key Client Relations

3 months ago

Glenwood, Minnesota, United States The Ladders Full time
What we provide:
  • Attractive starting salary based on qualifications and experience
  • Access to health insurance options (medical, dental, vision) effective from your FIRST DAY OF EMPLOYMENT
  • Eligibility for financial benefits including 401(k), life insurance, long-term disability, and employee stock ownership retirement plan with a 20% employer contribution
  • Paid company holidays, Paid Time Off (PTO), and Paid Volunteer Time
  • Annual allowance for company-branded apparel and safety equipment
About The Ladders:

At The Ladders, our fundamental principles are to UNDERSTAND & SUPPORT OUR CLIENTS, ESTABLISH TRUST, INNOVATE SOLUTIONS, and demonstrate RESILIENCE. Our mission is to provide effective solutions that empower our clients, communities, and employees to succeed.

For over 15 years, The Ladders has been dedicated to enhancing operational efficiency in the recruitment and career development sectors, offering expertly crafted tools and resources. Our focus is on delivering exceptional quality services that cater to the needs of job seekers and employers alike, while fostering strong relationships through comprehensive support and service.

Central to our achievements are our team members. This role plays a pivotal part in leading efforts to cultivate, develop, and sustain a workforce grounded in values and servant leadership.

POSITION OVERVIEW: Responsible for driving sales growth initiatives by acquiring, retaining, and expanding critical client accounts. This position demands a seasoned expert with a background in B2B sales, relationship management, and sales strategy execution. The ideal candidate will excel in mentoring account managers and fostering collaborative efforts to deliver customized solutions that align with our clients' dynamic requirements.

KEY RESPONSIBILITIES include, but are not limited to:

Client Account Management:
  • Comprehend the distinct needs and challenges of each key account and partner with internal teams to devise tailored solutions that meet their specific demands.
  • Engage proactively with key stakeholders within client accounts to uncover opportunities for growth, upselling, and cross-selling of The Ladders' offerings.
Business Development:
  • Identify new business prospects within existing key accounts and pursue upselling and cross-selling opportunities to enhance revenue.
  • Formulate and execute strategic sales plans to meet and surpass revenue objectives within key accounts.
  • Collaborate with the sales team to identify and prioritize target accounts for strategic business development efforts.
Market Research and Strategy:
  • Conduct thorough market research and analysis to pinpoint industry trends, competitive dynamics, and growth opportunities within key account segments.
  • Develop and implement strategic initiatives to leverage market opportunities and strengthen The Ladders' competitive edge in essential industries.
Performance Tracking and Reporting:
  • Establish key performance indicators (KPIs) for key accounts, monitoring sales performance, customer satisfaction, and profitability.
  • Create regular reports and dashboards to offer insights into the performance of key accounts and identify areas for enhancement and optimization.
Team Leadership and Collaboration:
  • Provide coaching, guidance, and mentorship to a team of Account Managers, assisting them in skill development, goal achievement, and career advancement within the organization.
  • Identify and implement sales methodologies and training programs to enhance the capabilities of the key accounts team, ensuring they possess the knowledge and tools necessary for success.
  • Work closely with cross-functional teams; sales, marketing, operations, engineering, product development, and customer service, to ensure alignment and seamless delivery of products and services to key accounts.
Travel:
  • Travel as necessary to engage with clients, attend industry events, and participate in trade shows.
Miscellaneous:
  • Execute special projects and other tasks as assigned by management.
SUPERVISORY RESPONSIBILITIES: Oversees a team of Account Managers and is accountable for the overall direction, coordination, and evaluation of these employees. Responsibilities include interviewing, hiring, and training staff; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; addressing complaints and resolving issues.

QUALIFICATIONS: To successfully perform this role, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND EXPERIENCE: Bachelor's degree in business or a related field, with seven years or more of relevant experience and/or training; or an equivalent combination of education and experience may be considered.

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively before groups of clients or employees of an organization.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY: Ability to solve practical problems and address a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions provided in written, oral, diagram, or schedule form.

COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of inventory software; manufacturing software; project management software; spreadsheet software and word processing software.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand; walk and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to ten pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.