Sales and Service Director

3 weeks ago


Plano, Texas, United States 24 Hour Fitness Full time
Job Summary

The Sales and Service Manager is responsible for delivering an exceptional member experience by providing a compelling approach to offering membership, fitness, and retail products and services. This role ensures the club meets its sales revenue goals and maintains a high level of member satisfaction.

Key Responsibilities
  1. Leadership Excellence
  • Hire, train, and develop a team of sales and service professionals who provide exceptional member experiences.
  • Lead by example, modeling relationship-building and product/service offerings to support team members in providing tailored solutions and experiences.
  • Cultivate team members' skills through continuous assessment, feedback, and coaching.
Sales Management & Personal Sales
  • Drive new sales efforts within the club, including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and club-specific sales offerings.
  • Develop business plans and review weekly sales numbers and club statistics with the General Manager to identify potential revenue gaps and modify team execution strategy as necessary.
  • Establish monthly, weekly, and daily sales goals for the sales and service team.
Member Experience
  • Partner with the General Manager to provide a best-in-class, member-centric experience tailored to guest and member needs.
  • Lead by example to provide a clean, friendly, well-maintained club to members and guests.
  • Engage members with various fitness offerings, including personal training, group exercise classes, and 24GO digital content.
Requirements
  • Positive and productive leadership, including motivating, coaching, and communicating with diverse groups.
  • Possess a strong member-centric focus and be comfortable engaging with members in person.
  • Respond professionally to requests and inquiries from guests, members, and team members.
  • Possess strong organizational skills to execute and prioritize multiple tasks.
Qualifications
  • High School Diploma or GED required.
  • Bachelor's Degree preferred.
  • Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from an approved organization.
  • Prior management experience in the service sales industry, leading 4-10 employees, preferred.
  • 1-2 years of experience in service sales, preferred.
  • Fitness industry experience, preferred.

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