Sales and Service Director

1 week ago

Plano, Texas, United States 24 Hour Fitness Full time
Job Summary

The Sales and Service Manager is responsible for delivering an exceptional member experience through a comprehensive approach to sales and service. This includes hiring and developing a talented team, building relationships with members, and driving sales revenue goals.

Key Responsibilities
  • Lead a team of Sales and Service Experts and Sales and Service Associates to provide members with a full range of product and service offerings.
  • Develop and implement ongoing training programs to ensure team members provide exceptional service in a member-centric environment.
  • Manage overall performance, engagement, and personnel matters for Sales and Service team members.
  • Drive new sales efforts within the club, including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club-specific sales offerings.
  • Establish and execute local club marketing activities to generate new business and maintain current knowledge of marketing campaigns.
Requirements
  • Positive and productive leadership, including motivating, coaching, and communicating with diverse groups.
  • Strong member-centric focus and ability to engage with members in person.
  • Strong organizational skills to execute and prioritize multiple tasks.
  • High School Diploma or GED required; Bachelor's Degree preferred.
  • Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from an approved organization.
  • Prior management experience in service sales industry leading 4-10 employees preferred.
  • 1-2 years of experience in service sales preferred.
  • Fitness industry experience preferred.
Work Environment

The Sales and Service Manager will work in a club office, move about club floors and rooms, and occasionally demonstrate or explain proper physical fitness activities, techniques, and procedures. The team member will be regularly exposed to moving mechanical parts and will be required to work a varied schedule to support the needs of the business.

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