Patient Care Representative

3 weeks ago


Brooklyn, New York, United States New York Family Dentistry Full time
Job Summary

We are seeking a highly organized and empathetic Patient Care Caller to join our team at New York Family Dentistry. As a Patient Care Caller, you will play a vital role in ensuring our patients receive exceptional care and support.

Key Responsibilities:

  • Establish and maintain positive relationships with patients through regular phone calls to discuss their care experience.
  • Listen attentively to patients' concerns and provide knowledgeable responses to address their inquiries or escalate issues to the appropriate personnel.
  • Accurately document all interactions with patients in our database or electronic medical records system.
  • Ensure compliance with patient privacy and confidentiality regulations, such as HIPAA, during interactions.
  • Participate in ongoing training to stay updated on healthcare procedures, policies, and best practices.
  • Maintain a positive and supportive attitude towards patients, colleagues, and healthcare professionals.

Requirements:

  • High school diploma or equivalent; additional education or training in healthcare or customer service is a plus.
  • Proven experience in a customer service or patient care role, preferably in a healthcare setting.
  • Excellent verbal and written communication skills, conveying empathy and professionalism over the phone.
  • Strong interpersonal skills and the ability to build rapport with patients from diverse backgrounds.
  • Detail-oriented and organized, with multitasking and prioritization abilities.
  • Proficiency in using computers and electronic medical records systems; familiarity with CRM software is advantageous.
  • Ability to remain calm and composed in challenging or emotional situations.
  • Commitment to upholding ethical standards and maintaining patient confidentiality.
  • Flexibility to work shifts that may include evenings, weekends, or holidays based on operational needs.

What We Offer:

Competitive salary range: $30,000-$300,000



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