Patient Care Assistant
1 month ago
We are seeking a highly skilled and compassionate Patient Care Assistant to join our team at NYU Langone Health. As a Patient Care Assistant, you will play a vital role in providing exceptional patient care and support to our patients and families.
Key Responsibilities- Greet patients warmly and professionally, stating name and role, and clearly communicate each step of the care/interaction as appropriate.
- Assist with administrative and patient care responsibilities to support efficient practice workflows.
- Perform intake functions, including registration, forms collection, updating information, and co-payment collection.
- Monitor Department Appointment Report (DAR) for checkmate "kick-outs", appointment notes, insurance flags, and/or patients who need further assistance.
- Enroll patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo.
- Scans all necessary documents into Epic, following scanning guidelines and best practices for uploading outside documents.
- Communicate wait times to patients and families, and provide after-visit summary information, scheduling follow-up visits and referrals as needed.
- Answer phone calls and requests in a professional and patient-friendly manner, and refer patients to senior-level staff or billing representatives as needed.
- Maintain patient privacy as it relates to HIPAA standards, and release medical records in accordance with HIPAA and FGP ROI guidelines.
- High school graduate or equivalent required.
- Competencies: Working knowledge of English is evident in verbal, reading, and writing abilities; other language an asset.
- Minimum of one year of experience as a Patient Care Assistant or Medical Assistant within the last two years.
- Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience.
- Medical Assistant certification preferred.
- Proficiency in venipuncture and phlebotomy preferred.
NYU Langone Health offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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