Patient Service Representative

2 weeks ago


Brooklyn, New York, United States Housing Works Full time
Job Title: Patient Service Representative

Housing Works is seeking a highly organized and detail-oriented Patient Service Representative to join our team. As a Patient Service Representative, you will be responsible for providing exceptional customer service to our patients, ensuring a smooth and efficient experience in our healthcare center.

Key Responsibilities:
  • Register and check in patients, ensuring accurate and timely completion of enrollment documentation
  • Verify insurance coverage and pre-authorization for scheduled patients
  • Answer telephone calls and direct callers to the appropriate person or take messages
  • Assist with patient registration on the kiosk and oversee completion of enrollment data
  • Coordinate and oversee encounter forms for adequate documentation and collate and forward to billing in a timely fashion
  • Responsible for reports, including visits, no shows, and productivity
  • Conduct reminder calls and outreach to patients to reschedule appointments
  • Complete demographic checks daily and document patient assigned PCP, insurance eligibility in patient documents at each visit
  • Distribute metro-cards to patients at each visit and reconcile metro cards issued on PTAR
  • Participate in daily huddle and coordinate with Concierge to ensure duties are covered
  • Accept and accurately record visit co-payments and sliding scale fees, responsible for reconciling all sliding fee/co-payment on the Day Summary Report
  • Call transportation for patients and maintain reception area clean and organized manner
Requirements:
  • Associate Degree or a high school diploma and 1-2 years of experience in the field or in a related area
  • E-Clinical Works experience a plus
  • Familiar with standard concepts, practices, and procedures within the medical field
  • Relies on limited experience and judgment to plan and accomplish goals
  • Performs a variety of tasks
  • Works under general supervision
  • Spanish speaking preferred


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