Data Analyst

13 hours ago


Chicago, Illinois, United States Alzheimer's Association Full time
Job Title: Reporting and Data Analyst - Contact Center

We are seeking a highly skilled Reporting and Data Analyst to join our team at the Alzheimer's Association. As a key member of our Contact Center team, you will play a critical role in analyzing and interpreting data to inform business decisions and drive strategic initiatives.

Responsibilities:
  • Data Analysis and Reporting: Extract, process, and analyze data from various sources, including NICE CX1, Personify CRM, and other systems, to provide actionable insights and recommendations.
  • Reporting and Visualization: Design and develop reports and visualizations to communicate complex data insights to stakeholders, including daily, weekly, monthly, quarterly, and annual reports for call volume and service level.
  • System Maintenance and Development: Determine and recommend database design, data sources, process design, data collection/processing, and data cleansing to ensure data quality and integrity.
  • Collaboration and Communication: Work closely with national and chapter colleagues to resolve data-related issues, provide data insights, and lead operational meetings with key findings.
Requirements:
  • Education: Bachelor's degree in business or social science field required, Master's preferred.
  • Experience: Two years of applicable work experience, with advanced knowledge of Microsoft Office Suite, especially Excel, and experience with data analysis and report writing skills.
  • Skills: Ability to think independently and proactively, with excellent organizational skills, attention to detail, and ability to meet deadlines.
What We Offer:
  • Comprehensive Benefits Package: Medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays, and Paid Family Leave.
  • Gold Standard 401(k) Retirement Plan: With a generous employer match.
  • Opportunities for Professional Growth: With a commitment to diversity, equity, and inclusion, and a focus on employee development and well-being.


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