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Order Entry Coordinator

2 months ago

Reading, Pennsylvania, United States J.B. Poindexter Full time
About the Role

The Order Entry Specialist (Customer Service) plays a vital role in supporting external customers by performing order entry, order status queries, and assisting with other customer-centric questions or requests.

Key Responsibilities
  • Process new orders into the order management system (JD Edwards)
  • Quote standard bodies and accessories using the price book reference in the computer system
  • Build loads at time of order entry for customers based on their orders placed and preferred method of transportation
  • Coordinate with customers prior to their load date to minimize their freight cost by fully utilizing the available space on each delivery
  • Work with other departments to ensure equipment availability and alignment with customer order dates
  • Respond to customer inquiries regarding quotes, orders, delivery dates, order status, and order changes
  • Provide feedback and new ideas for improving the efficiency of the department and the company
  • Able to work under pressure, manage multiple tasks, set priorities, respond to changes, and demonstrate flexibility
  • Responsible for a group of assigned customers
Requirements
  • High School diploma or GED
  • Minimum of 3 years of order entry experience - manufacturing environment preferred
  • Experience with large ERP (Order Entry) system preferred
About Us

J.B. Poindexter & Co., Inc. is a leading manufacturer, distributor, and enhancer of work truck bodies with over 65 years of industry leadership. We continue to experience rapid growth through our expanding network of more than 20 locations across North America.

Our Culture

We offer a comprehensive benefits package, including Medical, Dental, Vision, and Life insurance, as well as a 401(k) Savings Plan with Company Match, Tuition Reimbursement, 10 paid holidays, and a Generous Footwear, Eyewear, and Safety Equipment Discount Program.

Equal Employment Opportunity

J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.