HVAC Service Coordinator

3 days ago


Reading, Pennsylvania, United States 2020 Search Partners Full time
Job Overview

2020 Search Partners is seeking a highly skilled HVAC Service Coordinator to join our team. As a key member of our commercial facility services team, you will be responsible for managing the day-to-day tasks and administrative functions for our growing HVAC service department.

Key Responsibilities:

  • Instruct and monitor technicians in applying principles of cost/benefit to gain maximum utilization of company resources.
  • Collaborate with the team to close all projects and maintenance tasks.
  • Evaluate gross margins on all preventive maintenance contracts after each maintenance session review and identify areas of improvement.
  • Price jobs for customers (spot work).
  • Issue purchase orders for tools and inventory as necessary.
  • Order all necessary materials for scheduled maintenance and project work.
  • Oversee parts replacement inventory/warehouse/truck stock.
  • Write all purchase orders (POS) needed within the service contract base, large projects assigned, and pull-through work orders.
  • Accept customer service calls and assign technicians to respond to service requests.
  • Track and monitor field technicians to determine availability to respond to service requests.
  • Notify the Service Manager when service contracts need to be renewed.
  • Responsible for all service receivables on a weekly basis.
  • Responsible for all service work order invoices on a weekly basis.
  • Responsible for all service POS and processing of POS on a weekly basis.

Requirements:

  • High School Diploma or equivalent.
  • 2+ years of related experience with a service company (preferred).
  • Strong written and verbal communication skills.
  • Working knowledge of Microsoft Office Suite.
  • Strong organization, problem-solving, and customer service skills.

Preferred Qualifications:

  • Bachelor's degree in business or accounting or related field.
  • Experience with BuildOps or any other service-tracking software.
  • Dispatching experience.
  • Prior experience creating sales proposals, quotes, and reviewing contracts.
  • Commercial HVAC industry experience.

Compensation & Location:

This position is based out of Reading, PA. A meaningful compensation package will be developed for the successful candidate that will include a competitive compensation plan, company matching 401K program, PTO and company holidays, and comprehensive benefits.



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