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Dental Customer Experience Professional
2 months ago
MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members.
Key Responsibilities- Retain and increase orders from existing and potential customers within an assigned geographical territory.
- Possess excellent communication and interpersonal skills, and ability to resolve conflicts with customers.
- Collaborate with internal technical teams, external strategic partners, and service teams focused on digital adoption, retention, and territory growth.
- Provide customer support services within a territory, emphasizing digital support.
- Monitor and assess customer activity and opportunities.
- Utilize communication channels between customers and laboratories, keeping customers informed of the best options for successful outcomes.
- Report to supervisor regarding customer-related activities such as customer visits and ordering patterns.
- Demonstrate keen awareness of territory market conditions, competitive pricing, service requirements, and customer needs assessment.
- Participate in laboratory-sponsored customer engagements, study clubs, conventions, seminars.
- All other duties as assigned or as otherwise required.
- Prior experience in the dental industry preferred.
- High school diploma or equivalent required.
- Competent computer skills, digital scan review preferred.
- Excellent communication and interpersonal skills, and ability to resolve conflicts with customers.
- Must be a self-starter with good initiative, assertiveness, and self-motivation.
- Must be well organized and possess good reasoning ability.
- Must include excellent time management skills to multitask and prioritize tasks with limited supervision.
- Strong relationship-building and networking skills.
- Team Player is a MUST.
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.
