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Strategic Product Partnership Director

1 month ago

Santa Clara, California, United States ServiceNow Full time
Job Description

ServiceNow is a global market leader in the field of customer service management, customer self-service, customer community, and knowledge management processes and technologies. We are seeking a highly skilled and experienced individual to join our team as a Strategic Product Partnership Director.

The successful candidate will be responsible for developing and implementing strategic plans to drive data product partnerships, staying updated on competitor activities and market trends to inform product strategy, and creating and delivering presentations to pitch product offerings and partnerships to potential customers.

The ideal candidate will have a strong background in product management and partnerships, with experience in driving long-term customer value and a proven track record of success in developing and implementing strategic plans.

The role will involve building strong relationships with key decision makers and influencers across accounts, as well as collaborating effectively with the Sales organization and providing reference to new opportunities where necessary.

The successful candidate will also be responsible for ensuring customer satisfaction and retention within assigned accounts, working with customers and account teams to establish critical goals and key performance indicators, and ensuring ongoing adoption of our products.

We offer a competitive compensation package, including a base pay of $207,300 - $362,700, plus equity (when applicable), variable/incentive compensation, and benefits. We also offer a flexible time away plan and family leave programs (subject to eligibility requirements).

ServiceNow is an equal opportunity employer and welcomes candidates from diverse backgrounds. We value inclusivity and believe that unique experiences enrich our team.