Patient Services Representative

1 day ago


Pocatello, Idaho, United States Ardent Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Portneuf Medical Center. As a key member of our Orthopedic Clinic, you will play a vital role in ensuring the smooth operation of our patient services department.

Key Responsibilities
  • Schedule Patient Appointments: Effectively utilize provider schedules to create patient satisfaction and increase office productivity.
  • Coordinate Efforts: Fill no-show and cancellations in schedules to optimize office efficiency.
  • Ensure Accurate Information: Obtain and verify all necessary information for billing, follow-up, authorization, and medical records.
  • Collect Co-Pays and Balances: Accountable for knowing and collecting co-pays, balances, and referring to appropriate departments for financial arrangements.
  • Answer Patient Calls: Respond to patient inquiries and concerns in a timely and courteous manner.
  • Route Patient Information: Ensure timely and accurate routing of patient information to clinical providers.
  • Complete Administrative Tasks: File, copy, and fax duties daily, as well as authorize and provide copies of medical records.
  • Maintain Confidentiality: Ensure the confidentiality of all records and comply with HIPAA standards.
  • Order Procedures and Tests: Arrange for procedure/test ordering for providers, including OR cases scheduling, labs, x-rays, cultures, and consulting physicians' office appointments.
  • Interact with Healthcare Professionals: Interact with physicians, physician office staff, and ancillary departments in a courteous and respectful manner.
  • Contribute to Departmental Efficiency: Contribute to the sound financial operation of the department through the appropriate use of time, supplies, and billing procedures.
  • Maintain a Safe and Clean Environment: Maintain a safe, clean, well-stocked, and organized unit.
Requirements
  • Education: High school diploma or GED
  • Experience: General filing, billing, and business office organization experience
  • Preferred Qualifications: Previous hospital and/or clinic experience and knowledge of medical terminology
  • Certifications: BLS certification


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