Customer Service Representative

4 days ago


Des Plaines, Illinois, United States Rivers Casino Full time

Job Summary:

We are seeking a highly skilled and customer-focused Cashier Flipt to join our team at Rivers Casino. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, handling cash and credit transactions, and maintaining a clean and safe working environment.

Key Responsibilities:

  • Provide excellent customer service to all guests, ensuring a positive and welcoming experience.
  • Process cash and credit transactions accurately and efficiently, handling cash, credit, and comp procedures.
  • Prepare orders and maintain a clean and organized workspace.
  • Utilize proper procedures and documentation for transactions, ensuring accuracy and compliance.
  • Ensure the bank is counted and balanced with the cage, and complete cash turn-in sheets and other paperwork as required.
  • Maintain a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner.
  • Perform other duties as specified or assigned by management.

Requirements:

  • Ability to read, write, and communicate verbally in English.
  • Ability to perform basic math and understand cash handling procedures.
  • Ability to work flexible shifts and days of the week, including holidays.
  • Ability to communicate effectively with team members and guests.
  • Ability to work in a fast-paced environment and maintain a positive attitude under pressure.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A fun and dynamic work environment.


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