Store Operations Manager

4 days ago


New York, New York, United States Eataly North America Full time

Overview

Eataly North America is a leading provider of artisanal Italian food and beverage marketplaces. As the Director of Store Operations, you will play a critical role in driving sales, increasing profitability, and cultivating a positive experience for guests and team members.

Annual Compensation

$100,000 - $140,000 per annum.

Job Description

The Director of Store Operations oversees all aspects of store operations, including strategy development, day-to-day management, and ensuring Eataly standards are consistently met. This includes collaborating with senior leadership, managing labor, costs, inventory, regulatory compliance, pricing, and merchandising.

Key Responsibilities

  • Develop and implement strategic plans for store operations aligned with overall business objectives.
  • Direct store strategy and oversee day-to-day operations to ensure consistent delivery of Eataly standards.
  • Lead management of labor, costs, inventory, regulatory compliance, pricing, and merchandising.
  • Develop and manage store operations budget and implement cost control measures while maintaining high quality standards.
  • Establish and monitor KPIs to measure and improve store performance.
  • Analyze sales data, guest feedback, and other relevant metrics to inform decision-making.
  • Promote interdepartmental collaboration and communicate effectively with store leaders regarding store performance and strategic initiatives.
  • Serve as the final decision-making point of contact in addressing problems related to the store.
  • Motivate, inspire, and develop team members through clear expectations and leading by example.

Qualifications

  • Bachelor's Degree.
  • 8+ years of management experience in a high-volume, fast-paced restaurant and/or retail environment.
  • Passion for Italian food and hospitality.
  • Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook.
  • Exceptional communication, leadership, motivational, and team-building skills.
  • Demonstrated problem-solving, organizational, analytical, and business management skills.
  • Experience with Italian cuisine and wine highly preferred.

Benefits and Perks

  • Medical, Dental, Vision Insurance.
  • Paid Time Off.
  • Paid Parental Leave.
  • RRSP with company match.
  • Bonus program.
  • Free family meal daily.
  • Discounts at Eataly.
  • Classes on products and Italian cuisine.
  • Referral bonus program.


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