Store Operations Manager
4 days ago
Overview
Eataly North America is a leading provider of artisanal Italian food and beverage marketplaces. As the Director of Store Operations, you will play a critical role in driving sales, increasing profitability, and cultivating a positive experience for guests and team members.
Annual Compensation
$100,000 - $140,000 per annum.
Job Description
The Director of Store Operations oversees all aspects of store operations, including strategy development, day-to-day management, and ensuring Eataly standards are consistently met. This includes collaborating with senior leadership, managing labor, costs, inventory, regulatory compliance, pricing, and merchandising.
Key Responsibilities
- Develop and implement strategic plans for store operations aligned with overall business objectives.
- Direct store strategy and oversee day-to-day operations to ensure consistent delivery of Eataly standards.
- Lead management of labor, costs, inventory, regulatory compliance, pricing, and merchandising.
- Develop and manage store operations budget and implement cost control measures while maintaining high quality standards.
- Establish and monitor KPIs to measure and improve store performance.
- Analyze sales data, guest feedback, and other relevant metrics to inform decision-making.
- Promote interdepartmental collaboration and communicate effectively with store leaders regarding store performance and strategic initiatives.
- Serve as the final decision-making point of contact in addressing problems related to the store.
- Motivate, inspire, and develop team members through clear expectations and leading by example.
Qualifications
- Bachelor's Degree.
- 8+ years of management experience in a high-volume, fast-paced restaurant and/or retail environment.
- Passion for Italian food and hospitality.
- Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook.
- Exceptional communication, leadership, motivational, and team-building skills.
- Demonstrated problem-solving, organizational, analytical, and business management skills.
- Experience with Italian cuisine and wine highly preferred.
Benefits and Perks
- Medical, Dental, Vision Insurance.
- Paid Time Off.
- Paid Parental Leave.
- RRSP with company match.
- Bonus program.
- Free family meal daily.
- Discounts at Eataly.
- Classes on products and Italian cuisine.
- Referral bonus program.
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