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Medical Billing Customer Service Representative

2 months ago

Richardson, Texas, United States RadNet Full time
Job Overview

At RadNet, we are committed to delivering exceptional patient care and service. As a Medical Billing Customer Service Representative, you will play a vital role in ensuring that our patients receive timely and accurate billing information.

Key Responsibilities
  • Respond to patient inquiries and billing-related calls in a professional and courteous manner.
  • Update patient demographics and insurance information as needed.
  • Enter necessary insurance data and re-file claims with insurance companies.
  • Review patient accounts to determine outstanding balances and explain details.
  • Process payments over the phone from patients and negotiate payment arrangements.
  • Explain insurance company's explanation of benefits (EOB).
Requirements
  • High School Diploma or GED.
  • Experience working in a high-volume call center.
  • Proficient computer skills, including typing 30+ WPM.
  • Knowledge of medical insurance processes, terminology, and explanation of benefits (EOB).
  • Bilingual is a plus.
What We Offer

As a Medical Billing Customer Service Representative at RadNet, you will have the opportunity to work in a dynamic and team-focused environment. We offer competitive compensation and benefits, as well as opportunities for advancement and professional growth.