Senior Client Services Manager

1 week ago


Nashville, Tennessee, United States UDig Full time
Job Title: Senior Client Services Manager

UDig is seeking a seasoned professional to drive client satisfaction and account growth in the healthcare industry. As a Senior Client Services Manager, you will play a pivotal role in building strong relationships, developing strategic plans, and mentoring delivery teams to deliver exceptional results.

Key Responsibilities:
  • Client Relationship Management: Be a point of contact for all client matters, lead regular interactions with key stakeholders, and build trust and partnerships with clients.
  • Account Growth: Develop and execute account growth plans, expand opportunities within existing client bases, and attain targeted revenue goals.
  • Delivery Excellence: Collaborate with delivery teams to ensure smooth integration between technical and business sides of projects, and implement identified areas of improvement in operations and business development.
  • Communication: Write and present applicable metrics, strategic plans, and process improvements to executive stakeholders.
Requirements:
  • 7+ years of experience in consulting, with a focus on healthcare industry and account management.
  • Proven ability to quickly assess and understand new business domains, challenges, and pain points.
  • Experience with Kanban, agile project management, and documentation tools such as Azure DevOps, Jira, and Notion.
  • Bachelor's degree or higher.
What We Offer:
  • Competitive salary with performance-based bonuses and career advancement opportunities.
  • Flexibility through our 'Work From Anywhere' remote working policy.
  • Learning and development opportunities, including an individual $1500 annual training budget.
  • Regular team building and social activities.
  • Transparent culture with strong communication and access to leadership.


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