Information Technology Systems Analyst

2 weeks ago


Austin, Texas, United States Thompson, Coe, Cousins & Irons L.L.P. Full time
Job Title: Information Technology Systems Analyst

Thompson, Coe, Cousins & Irons L.L.P. is seeking a highly skilled Information Technology Systems Analyst to join our team. As a key member of our IT department, you will provide primary support for all technology systems and be the point of escalation for all support and infrastructure issues.

Key Responsibilities:
  • Provide local and firmwide end-user support via telephone, email, and direct contact during both business and non-business hours as needed.
  • Execute on-boarding and off-boarding procedures, including account and hardware setup, quality control, and documentation.
  • Work with the Technology Adoption team to ensure new hire and ongoing training requirements are met.
  • Maintain local office inventory, ensuring necessary items are stocked and tracked.
  • May travel to other offices to provide support or as part of a project roll-out team.
  • May be assigned the management and implementation of small technology projects, both for the local office and firmwide.
Technical Requirements:
  • Experience supporting Windows 11 and Microsoft 365 Applications.
  • Good interpersonal skills and ability to communicate with all levels of firm personnel.
  • Experience supporting iPhones/Androids and remote access technology, such as VPN/Citrix.
  • Experience troubleshooting enterprise software issues and working with vendors for support escalation.
  • Working knowledge of Active Directory and Exchange Administration.
Requirements:
  • Bachelor's degree or equivalent combination of education and experience.
  • 5+ years' experience as a senior member of a support team with a legal/professional services firm.
Working Conditions:
  • Works in a typical office setting Monday-Friday. Overtime hours as needed.


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