Information Technology Systems Analyst
2 weeks ago
Thompson, Coe, Cousins & Irons L.L.P. is seeking a highly skilled Information Technology Systems Analyst to join our team. As a key member of our IT department, you will provide primary support for all technology systems and be the point of escalation for all support and infrastructure issues.
Key Responsibilities:- Provide local and firmwide end-user support via telephone, email, and direct contact during both business and non-business hours as needed.
- Execute on-boarding and off-boarding procedures, including account and hardware setup, quality control, and documentation.
- Work with the Technology Adoption team to ensure new hire and ongoing training requirements are met.
- Maintain local office inventory, ensuring necessary items are stocked and tracked.
- May travel to other offices to provide support or as part of a project roll-out team.
- May be assigned the management and implementation of small technology projects, both for the local office and firmwide.
- Experience supporting Windows 11 and Microsoft 365 Applications.
- Good interpersonal skills and ability to communicate with all levels of firm personnel.
- Experience supporting iPhones/Androids and remote access technology, such as VPN/Citrix.
- Experience troubleshooting enterprise software issues and working with vendors for support escalation.
- Working knowledge of Active Directory and Exchange Administration.
- Bachelor's degree or equivalent combination of education and experience.
- 5+ years' experience as a senior member of a support team with a legal/professional services firm.
- Works in a typical office setting Monday-Friday. Overtime hours as needed.
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Information Technology Systems Analyst
4 days ago
Austin, Texas, United States Thompson, Coe, Cousins & Irons L.L.P. Full timeJob Summary:The Thompson Coe office is seeking a highly skilled Information Technology Systems Analyst to provide primary support of all technology systems. This role will serve as the point of escalation for all support and infrastructure issues requiring physical presence in the office.Key Responsibilities:Provide local and firmwide end-user support via...
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