IT Support Specialist II

1 week ago


Corona California, United States MasTec Communications Group Full time
Job Summary

MasTec Communications Group is a leading national infrastructure construction company operating throughout the United States. We are seeking an experienced IT Support Specialist II to join our team in providing top-notch technical support to our employees.

Key Responsibilities
  • Respond to inquiries and requests for assistance with the organization's computer systems and/or peripherals.
  • Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the service desk.
  • Provide Desktop support and serve as the main contact for any technology issue affecting users in the office.
  • Coordinate with other Information Technology teams to resolve problems if necessary.
Requirements
  • 3-5 years of work experience in an IT support function or a customer service-oriented, call center environment.
  • Minimum of 3 years of in-person Deskside IT support experience.
  • Degree in Information Systems or related field, or equivalent combination of education and experience.
  • Knowledge and abilities in problem-solving, proactive thinking, communication, customer skills, professionalism, teamwork, flexibility, and technical skills.
Working Conditions

The employee will have a cubical exposed to normal noise levels in the work environment. A forty (40) hour work week is scheduled, with standard work hours from 8 hours/day, five days a week, Monday – Friday. On-Call Support is after hours every 10 weeks for 1 week.

Benefits
  • Financial Security: 401(k) with company match, Employee Stock Purchase Plan (ESPP), Life insurance, Short-term and Long-term disability.
  • Health and Wellness: Medical, dental, and vision insurance, Dependent care and medical flexible spending accounts, Employee Assistance Program (EAP).
  • Work/Life Balance: Paid time off, Paid holidays, Family and medical leave, Bereavement leave.


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