Client Solutions Specialist II

4 weeks ago


Pennsylvania, United States Cox Automotive Full time
About the Role

Cox Automotive is seeking a highly skilled Client Solutions Specialist II to join our Manheim Express team. As a key member of our team, you will be responsible for providing exceptional customer service, driving business growth, and ensuring the highest level of accuracy in vehicle inspections.

Key Responsibilities
  • Vehicle Inspection and Documentation: Conduct thorough assessments of vehicle condition, accurately documenting overall vehicle condition within the parameters of a Manheim Express Inspection.
  • Business Growth and Development: Collaborate with the field sales team, auction team members, and other Cox Automotive business units to create and execute a growth strategy, driving incremental business growth within your assigned territory.
  • Client Education and Support: Take a consultative approach in educating franchise and independent automotive dealers about the Manheim Marketplace, as well as advising them in the utilization of digital wholesale solutions, including Manheim Express and OVE.
  • Team Collaboration: Function as a team player, working closely with other team members, sales and auction partners, and our client care staff to create a superior client experience.
  • Technical Skills: Utilize Salesforce for planning, tracking, and reporting, and possess strong technical aptitude, including the ability to navigate handheld and other documentation devices.
Requirements
  • Education and Experience: BA/BS degree and 2 years work-related experience, or an equivalent combination of education and work-related experience.
  • Automotive Knowledge: Automotive knowledge preferred, with 3+ years Auction experience or dealership experience preferred.
  • Physical Demands: Ability to lift and hold at least 30 lbs. at waist level for an extended period of time, regularly required to stand, walk, talk, and hear, and frequently required to crouch, bend, and kneel to look at side or underneath car.
Compensation and Benefits

Cox Automotive offers a competitive salary range of $40,000 to $60,000 per year, plus an annual incentive/commission target of $15,000.00. Additionally, eligible employees receive a comprehensive benefits package, including health care insurance, retirement planning, and paid days off.



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