Field Service Technician II

2 weeks ago


Coraopolis Pennsylvania, United States Canon Solutions America, Inc. Full time
About the Role

We're seeking a skilled Field Service Technician II to join our team at Canon Solutions America, Inc. This is a customer-facing role that requires a strong technical background and excellent communication skills.

Key Responsibilities
  • Diagnose and repair technical issues with Canon equipment using established procedures.
  • Service and maintain designated equipment to Canon standards and specifications.
  • Develop and maintain working knowledge of multiple product groups, including troubleshooting and diagnostics.
  • Meet and exceed customer demands by providing efficient, responsive, and accurate field and shop maintenance.
  • Maintain all technical information, Field Service Reports, and Expense Reports.
  • Provide direction to less experienced technicians and escalate technical and customer service-related issues.
Requirements
  • High School Diploma or equivalent experience required, plus 1 to 2 years of related experience.
  • Basic understanding of internet environments and ability to complete introductory period and PDIF new-hire class.
  • Valid driver's license and acceptable driving record necessary.
  • Ability to lift 50 pounds and be active more than 50 percent of the time.
About Our Company

Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.

We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, and much more.

We are an equal opportunity employer and comply with all applicable federal, state, and local laws, regulations, orders, and mandates.



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