Insurance Account Representative

3 days ago


Springfield, Illinois, United States Kaylie Snyder - State Farm Agent Full time
Insurance Account Representative

As a key member of our team at Kaylie Snyder - State Farm Agent, you will play a vital role in delivering exceptional customer experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role.

Responsibilities:
  • Establish and maintain strong customer relationships through regular follow-ups and communication.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
  • Collaborate with other agency team members to efficiently meet customer needs and drive business growth.
Qualifications:
  • Dedicated to delivering exceptional customer service.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving and committed to finding solutions that meet customer needs.
Benefits:
  • Competitive hourly pay plus commission/bonus opportunities.
  • Potential for growth and advancement within our office.
  • Paid time off (vacation and personal/sick days).
  • Valuable career-building experience and opportunities for professional development.

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We provide a range of insurance and financial services, including auto, home, life, and retirement planning. As a State Farm agent's employee, you will be part of a dynamic team that is dedicated to making a positive impact in our community.



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