Service Desk Analyst Position

4 weeks ago


Chantilly, Virginia, United States Kadiak, LLC Full time

Job Summary:

Kadiak, LLC is seeking a highly skilled Jr. Service Desk Analyst to support our financial and facility applications. The ideal candidate will have strong problem-solving and analytical skills, excellent communication and interpersonal skills, and the ability to work collaboratively with team members and other departments.

Key Responsibilities:

  • Answer phone calls, emails, or other communications received from users of financial and facility applications.
  • Record a ticket in the call center database for every communication received.
  • Provide triage to determine if the issue can be resolved by the Tier 1 Technician.
  • Create knowledge articles accordingly.
  • Process vendor request forms.
  • Perform other staff augmentation work as needed.

Requirements:

  • Top-Secret clearance required.
  • 1+ years of related experience.
  • Proven experience in a service desk or customer support role, preferably within financial or facility systems.
  • Strong knowledge of financial and facility applications and their functions.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively with team members and other departments.

Working Environment:

This job operates in a professional office environment and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.

Equal Employment Opportunity:

Kadiak, LLC is an equal opportunity employer and is committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.



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