Customer Care Associate

1 week ago

Atlanta, Georgia, United States PerkinElmer Genomics Full time

Job Title: Customer Care Associate - Newborn Screening and Genomics Programs

Location: Remote

At PerkinElmer, we envision a future where health challenges are addressed proactively, ensuring safety in food and water, and enhancing scientific research to tackle global issues. Our mission drives us to innovate and collaborate, making this vision a reality.

With a global team of approximately 14,000 dedicated professionals, we pioneer scientific technologies that facilitate better detection, imaging, and informatics. Our goal is to assist our clients in fostering healthier families and improving the quality of life for individuals worldwide.

If you are looking for a fulfilling and impactful career, consider joining our Genetics team as a Customer Care Associate - Newborn Screening and Genomics Programs. In this role, you will play a crucial part in communicating with clients and resolving inquiries related to our Newborn Screening and Genomics Programs. This position offers flexibility, allowing for remote, on-site, or hybrid work arrangements, along with competitive benefits and compensation.

Key Responsibilities:

  • Provide Level 1 telephone support to external clients as needed.
  • Deliver exceptional customer service to ensure client satisfaction, promptly addressing potential issues and escalating them as necessary.
  • Review laboratory reports and communicate non-critical findings to submitters and designated healthcare professionals, adhering to contractual agreements and time-sensitive requirements.
  • Maintain and update computer databases and statistical spreadsheets.
  • Collaborate effectively within a team environment and communicate clearly with colleagues.
  • Perform additional tasks as assigned by the Supervisor of Client Services.

Basic Qualifications:

  • High School Diploma AND
  • A minimum of one year of customer service experience.

Preferred Qualifications:

  • Bachelor's degree preferred.
  • 3+ years of previous customer service experience.
  • Experience in a healthcare setting.
  • Proficiency in Microsoft Office products.

The work environment may require flexibility in shifts, including weekends. While performing the duties of this position, employees may need to sit, use a keyboard, and occasionally lift up to 25 pounds.

PerkinElmer is committed to fostering a diverse workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status. We are dedicated to building a culturally diverse workforce that reflects the communities we serve.

  • Customer Care Associate

    2 weeks ago

    Atlanta, Georgia, United States IG Design Group Americas Inc Full time

    Customer Support RepresentativeAs a vital member of our team, you will be responsible for:Addressing customer inquiries and resolving issues efficiently through multiple communication channels.Assisting Key Account Representatives and managing the onboarding of new products.Keeping track of data through spreadsheets and generating reports.Qualifications:A...

  • Flexible Customer Care Associate

    2 weeks ago

    Atlanta, Georgia, United States State Farm Full time

    Part-Time Customer ServiceJoin our dedicated team in providing exceptional support to our clients.Location: RemoteJob Type: Regular Part TimeJob Category: Customer ServiceOverview:At State Farm, we are committed to not just offering employment but fostering a fulfilling career. Our team is passionate about serving our clients and making a positive impact in...

  • Customer Care Associate

    2 weeks ago

    Atlanta, Georgia, United States Talantage Full time

    Position: Customer Service Representative Department: Housing Choice Voucher ProgramCompany Overview: Talantage, LLC is dedicated to providing innovative solutions in customer service within the housing sector.Key Responsibilities:Deliver outstanding support to participants of the Housing Choice Voucher Program, landlords, and the general public, ensuring...

  • Customer Care Associate

    1 week ago

    Atlanta, Georgia, United States Terminix International Full time

    Client Support Specialist - Full Time Position Job Overview: As a Client Support Specialist, you will play a crucial role in bridging the gap between our valued clients and our dedicated service teams. This position requires a commitment to providing exceptional service and support. Key Responsibilities: Act as the primary point of contact for customer...

  • Customer Care Associate

    2 weeks ago

    Atlanta, Georgia, United States Emerald Logistix Full time

    About Emerald Logistix: Emerald Logistix is dedicated to enhancing brand visibility and customer interaction through comprehensive multi-channel strategies. Our focus on data-driven methodologies allows us to refine marketing initiatives, target distinct audience segments, and achieve quantifiable outcomes. Position Overview: We are on the lookout for a...

  • Customer Experience Associate

    1 month ago

    Atlanta, Georgia, United States Ephemeral Tattoo Full time

    Customer Experience Associate - Atlanta at Ephemeral Atlanta, GA To help achieve our vision, w e are looking for a dynamic Studio Customer Experience Associate to join our newest studio in Atlanta, GA. This role will deliver world class service to all of our clients while managing appointments, and running the day to day operations of the studio. Ephemeral...

  • Senior Customer Care Associate

    2 weeks ago

    Atlanta, Georgia, United States Mercedes Benz Full time

    Position Overview:The Premium Vehicle Support Specialist is essential in fostering brand loyalty and enhancing customer satisfaction for some of Mercedes-Benz USA's most esteemed vehicle owners.Key Responsibilities:This role primarily involves managing inbound inquiries from Maybach and EQ clientele, providing comprehensive assistance across a wide spectrum...

  • Customer Care Associate

    2 weeks ago

    Atlanta, Georgia, United States Ustray Full time

    Customer Service RepresentativeJob Category: Customer Service Requisition Number: CUSTO02873Job OverviewUstray is committed to a future where all our brands, suppliers, employees, customers, partners, and communities collaborate to create a better tomorrow, focusing on customer service and enhancing global safety and efficiency.As a prominent manufacturer...

  • Customer Care Associate

    1 week ago

    Atlanta, Georgia, United States Vaco Los Angeles Full time

    Position: Customer Service Specialist (On-Site) Company: Vaco Los Angeles Experience Level: Not SpecifiedOverview:Vaco is seeking a dedicated Customer Service Specialist to join our esteemed client’s team. This role is essential for providing exceptional support and ensuring customer satisfaction. Compensation:Direct hire opportunity with a competitive...

  • Senior Customer Care Associate

    2 weeks ago

    Atlanta, Georgia, United States Mercedes Benz Full time

    Position Overview:The Premium Vehicle Support Specialist is integral to enhancing brand loyalty and ensuring customer satisfaction for some of the most esteemed vehicle owners at Mercedes Benz.Key Responsibilities:This role involves managing inbound inquiries specifically for Maybach and EQ clientele, providing comprehensive assistance in customer care.Core...

  • Customer Care Associate

    2 weeks ago

    Atlanta, Georgia, United States Family Piano Co Full time

    Job Title: Customer Service RepresentativeAbout the Company: Family Piano Co is a premier provider of customer support solutions in the musical instrument industry.Qualifications:Previous experience in a call center, sales, or customer service environment is advantageousHigh school diploma or equivalent is preferredJob Details:This full-time role involves...

  • Customer Care Associate

    2 weeks ago

    Atlanta, Georgia, United States Focus of Georgia, Inc. Full time

    Position Overview:Focus of Georgia, Inc. is currently in search of a dedicated Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients.Key Responsibilities:- Deliver outstanding customer service through effective communication.- Address client inquiries and resolve issues promptly.- Maintain...

  • Customer Care Associate

    2 weeks ago

    Atlanta, Georgia, United States Brookfield Properties Full time

    Location: CharlestonCompany Overview:Brookfield Properties is a prominent player in the single-family rental (SFR) aggregation sector, managing over 10,000 residences across various regions. Established in 2011, our mission is to leverage technology to enhance the single-family rental experience. As a comprehensive service provider, we specialize in...

  • Customer Service Associate I

    1 week ago

    Atlanta, Georgia, United States City of Atlanta Georgia Full time

    Join Our Team as a Customer Service Associate IA career in Public Service offers a unique opportunity to make a significant impact on the community. We invite you to be part of a dedicated team that prioritizes people over profits.As a Customer Service Associate I, you will play a vital role in our operations, ensuring that residents receive the support they...

  • Customer Care Representative

    2 months ago

    Atlanta, Georgia, United States MSC Industrial Supply Full time

    BUILD A BETTER CAREER WITH MSCServing customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and...

  • Customer Care Associate

    2 weeks ago

    Atlanta, Georgia, United States Georgia Department of Public Health Full time

    Position Overview:This role involves direct reporting to the Constituent Services Supervisor, ensuring high-quality customer support within the Vital Records Constituent Services division.Key Responsibilities:- Deliver exceptional service at the front counter, addressing inquiries and providing assistance to constituents.- Manage and process requests...

  • Customer Service Associate

    2 months ago

    Atlanta, Georgia, United States Walgreens Full time

    No experience requited, hiring immediately, appy now.As a Customer Service Associate, you are the face of Walgreens " the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash...

  • Customer Experience Associate

    5 days ago

    Atlanta, Georgia, United States Mashburn LLC Full time

    About the RoleMashburn LLC is seeking a highly skilled and customer-focused individual to join our E-Commerce team as a Customer Experience Associate. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and ensuring seamless internal operations to fulfill their...

  • Customer Engagement Associate

    2 weeks ago

    Atlanta, Georgia, United States J. Jill Full time

    Sales Associate PositionJoin the J.Jill TeamAre you enthusiastic about style and dedicated to providing outstanding customer experiences? If you excel at forming authentic relationships with clients and assisting them in curating their ideal outfits, we invite you to explore this opportunity with J.Jill.Position Overview:The Sales Associate plays a crucial...

  • Customer Service Associate

    2 weeks ago

    Atlanta, Georgia, United States Chick-fil-A Full time

    Available Shifts: 5:00 AM - 2:30 PM, 8:00 AM - 5:00 PM, 11:00 AM - 7:00 PMAt Chick-fil-A, we are constantly on the lookout for individuals who are approachable, enthusiastic, and have a genuine passion for serving customers. Team members at Chick-fil-A gain valuable skills and experiences that extend beyond delivering exceptional products in a welcoming...