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Flexible Customer Care Associate

2 months ago

Atlanta, Georgia, United States State Farm Full time

Part-Time Customer Service

Join our dedicated team in providing exceptional support to our clients.

Location: Remote

Job Type: Regular Part Time

Job Category: Customer Service

Overview:

At State Farm, we are committed to not just offering employment but fostering a fulfilling career. Our team is passionate about serving our clients and making a positive impact in the community. As a recognized leader in the insurance and financial services sector, we value diversity and inclusion, ensuring a workforce that is engaged and empowered.

We provide competitive compensation and benefits, along with opportunities for professional growth and community involvement. Our employees can take advantage of tuition reimbursement programs, wellness initiatives, and various development opportunities.

Responsibilities:

The Customer Care Center operates around the clock, providing support to our clients every day of the week. Team members will work in a shift-based environment that may include evenings, weekends, and holidays, depending on business needs. Schedules are subject to change based on operational requirements.

Compensation:

Our compensation package includes:

  • Starting Pay: Unlicensed at $17.00/hr, Licensed at $18.75/hr
  • 10% shift differential for specific hours and weekends
  • Bilingual Spanish differential available
  • Automatic $.50 hourly increase after six months
  • Annual merit reviews with potential for performance-based pay increases and bonuses

Selected candidates will undergo mandatory training, compensated at the same hourly rate. Training schedules will vary based on the role and shift.

New hires will have opportunities for advancement within the Customer Care Center after six months of service, and for other roles at State Farm after twelve months.

Qualifications:

Ideal candidates will:

  • Communicate clearly and professionally
  • Demonstrate resourcefulness in finding solutions
  • Effectively manage multiple tasks
  • Excel in a collaborative team environment and take responsibility for their work

Please Note:

Post-training, associates will primarily work from home with occasional office presence.