Infrastructure Operations Manager

4 weeks ago

Durham, North Carolina, United States LCG, Inc. Full time

Job Summary:

We are seeking an experienced Operations Manager to oversee the development, maintenance, and management of integrated operational dashboard solutions within the NIEHS environment. This role requires strong leadership in supervising technical teams to ensure real-time monitoring of availability, capacity, security, and performance of IT infrastructure.

Key Responsibilities:

  • Develop and maintain an operational dashboard to provide real-time visibility into the health of the IT environment.
  • Ensure dashboards are integrated with NIEHS systems and utilize existing tools to monitor trends, data metrics, and service level agreements (SLAs).
  • Monitor computer networks for security threats or unauthorized access and respond to security incidents.
  • Analyze security risks and implement remediation strategies in accordance with DISA STIGs and NIH standards.
  • Support the configuration and maintenance of security hardware and network devices.
  • Prepare security documentation to support NIEHS, NIH, and GAO audits, ensuring compliance with HHS regulations.
  • Run government-specified tools to produce audit reports, analyze data, and provide detailed documentation.
  • Manage the patch and security update process, ensuring compliance with relevant standards.
  • Develop and maintain standard operating procedures (SOPs), policies, and documentation related to patch and security processes.
  • Assist in developing and maintaining the IT portion of the COOP plan, ensuring all systems at alternate sites are fully operational and configured identically to primary systems.
  • Implement technical solutions to ensure alternate systems are ready to take over within one hour in case of system failure.
  • Maintain the COOP strategy and update it to reflect any operational changes.
  • Supervise technical teams responsible for maintaining IT infrastructure, ensuring reliable and available services.
  • Establish operational objectives, assign responsibilities, and provide guidance to subordinate managers and staff.
  • Work closely with Government representatives, ensuring effective communication both orally and in writing to report on operational status, security, and compliance.

Requirements:

  • B.S. in Computer Science, Information Technology Management or Engineering
  • Minimum 7 years supervising technical teams to maintain reliable and available IT infrastructure and services.
  • Experience establishing operational objectives and assignments, and delegating assignments to subordinate managers and staff.
  • Experience working on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
  • Must be able to effectively communicate with Government representatives both orally and in writing.

Desired:

  • Ability to leverage AI-driven tools like Microsoft Co-Pilot for operational efficiency, automation, and enhanced support processes.

LCG, Inc. Offers:

A competitive, comprehensive benefits package, including health insurance options, life and disability insurance, retirement plan contributions, paid leave, federal holidays, professional development, and lifestyle benefits.

LCG, Inc. is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

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