Customer Service Representative

1 month ago


Fort Worth, Texas, United States HomeTeam Pest Defense Full time

About HomeTeam Pest Defense

We're a leading pest management company providing service to homeowners and homebuilders for 25 years. Our exclusive technology, Taexx built-in pest control system, sets us apart from the competition.

Our Culture

We value PEOPLE, PROGRESS, and PROFESSIONALISM. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in delivering exceptional customer experiences, you'll thrive in our team.

Perks and Benefits

  • Comprehensive benefits package including medical, dental, vision & life insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid Time off and holidays
  • Employee discounts
  • Tuition reimbursement
  • Dependent scholarship awards
  • HomeTeamer discounts
  • Opportunity to advance within the company
  • Employee referral bonuses

Job Responsibilities

  • Provide exceptional customer service consistent with HomeTeam Pest Defense service standards and metrics
  • Provide information to prospective customers, initiate new service, and properly set up customer accounts
  • Maintain good customer relationships
  • Escalate appropriate inquiries or problems to managers
  • Talk to, calm down, and diffuse customers

Requirements

  • Ability to pass a drug screen
  • Meet job requirements and perform job duties with or without accommodations
  • Self-Direction, Organizing, Multitasking, Microsoft Office, Customer Service, Computer, Communication, Dedicated, Job Security, Goal Completion

Education and Experience

  • High School/GED or better
  • 1 year of customer service experience

Equal Opportunity Employer

We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating an inclusive work environment where everyone can thrive.



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