Regional Operations Manager
4 days ago
Evolution Parking & Guest Services is a leading provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide.
We operate and manage the parking and front door services and exceptional team members that make it all possible at America's finest hotels such as the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt and countless more.
Our focus on serving the hotel industry allows our clients to benefit from a sophisticated guest service platform without distractions from other verticals.
Salary Range$100,000—$130,000 USD per year
Key Responsibilities- Oversight of multi-unit operations with a focus on continuous improvement, client relations, and strategic functions.
- Development and coaching of team members to ensure high performance and compliance.
- Management of scheduling, overtime, tip reporting, and timekeeping for direct reports.
- Maintenance of accurate forecasts, payroll, and accounting reports.
- Effective use of standardized business systems and adherence to policies and procedures.
- Participation in recruitment and hiring processes to select top talent.
- Proper orientation and training of new associates.
- Recognition and opportunities for growth and development of top performers.
- Conducting regular performance reviews and providing feedback and coaching.
- Forecasting and planning for seasonal variances in business to ensure proper staffing levels.
- Integration of Evolution's service standards with client requirements.
- Development of cohesive working relationships with client staff members.
- Treatment of clients and associates with courtesy, respect, and dignity.
- Maintenance of confidentiality regarding associate and client information.
- PRACTICE OF PREVENTATIVE SAFETY PROCEDURES AND ENSURE ASSOCIATES ARE TRAINED IN SAFETY AND LOSS PREVENTION PROTOCOLS.
- FOLLOWING THE PROGRESSIVE DISCIPLINARY PROCESS TO HOLD ASSOCIATES ACCOUNTABLE FOR AT-FAULT CLAIMS AND SAFETY VIOLATIONS.
- Associates Degree, High School Diploma or GED required, or relevant working experience.
- Understanding of general business practices including accounting, human resources, and customer service.
- Experience in valet parking.
- Valid US Drivers License.
- 2+ years in a management position.
- Experience with HRIS platforms, such as ADP.
- Experience with Customer Service.
- Health, Dental, and Vision Insurance
- 401K with company match
- Employee Discounts with selected retailers
- Paid Time Off and Company Paid Holidays
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