Customer Escalation Resolution Specialist

2 months ago


Saint Joseph, Missouri, United States Commonwealth of Virginia Full time
Job Summary

The Commonwealth of Virginia is seeking a highly skilled and experienced professional to serve as a Customer Escalation Specialist. This role requires a strong analytical mind, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Resolve escalated claims and provide exceptional customer service to clients
  • Analyze and resolve complex unemployment insurance claims issues
  • Utilize informal dispute resolution techniques to resolve disputes and provide technical assistance
  • Collaborate with other UI units to provide supplemental support and respond to inquiries
  • Work on special projects to enhance quality assurance and performance
Requirements
  • Knowledge of informal dispute resolution techniques and practices
  • Strong analytical, research facilitation, customer service, problem resolution, and computer skills
  • Demonstrated ability to interpret and apply laws and regulations
  • Education, training, and/or experience in public or business administration, law, communications, and/or related field
Preferred Qualifications
  • Strong customer service, dispute resolution, and/or claims analysis experience
  • Ability to work in a team environment and provide technical assistance
What We Offer

The Commonwealth of Virginia offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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