Customer Escalation Resolution Specialist
2 months ago
The Commonwealth of Virginia is seeking a highly skilled and experienced professional to serve as a Customer Escalation Specialist. This role requires a strong analytical mind, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Resolve escalated claims and provide exceptional customer service to clients
- Analyze and resolve complex unemployment insurance claims issues
- Utilize informal dispute resolution techniques to resolve disputes and provide technical assistance
- Collaborate with other UI units to provide supplemental support and respond to inquiries
- Work on special projects to enhance quality assurance and performance
- Knowledge of informal dispute resolution techniques and practices
- Strong analytical, research facilitation, customer service, problem resolution, and computer skills
- Demonstrated ability to interpret and apply laws and regulations
- Education, training, and/or experience in public or business administration, law, communications, and/or related field
- Strong customer service, dispute resolution, and/or claims analysis experience
- Ability to work in a team environment and provide technical assistance
The Commonwealth of Virginia offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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Customer Escalation Resolution Specialist
2 months ago
Saint Joseph, Missouri, United States Commonwealth of Virginia Full timeJob SummaryWe are seeking a highly skilled and experienced professional to join our team as a Customer Escalation Specialist. In this role, you will be responsible for resolving escalated claims, responding to inquiries, mediating problem resolution, and initiating corrective action to address unemployment insurance (UI) benefits issues.Key...
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Customer Escalation Resolution Specialist
2 weeks ago
Saint Joseph, Missouri, United States Commonwealth of Virginia Full timeJob SummaryWe are seeking a highly skilled Customer Escalation Resolution Specialist to join our team at the Commonwealth of Virginia. In this role, you will serve as an Ombudsman to resolve escalated claims, responding to inquiries, mediating problem resolution, and initiating corrective action to address unemployment insurance (UI) benefits issues.Key...
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Customer Escalation Specialist
1 month ago
Saint Joseph, Missouri, United States Commonwealth of Virginia Full timeJob SummaryWe are seeking a highly skilled and experienced professional to serve as an Ombudsman for Unemployment Insurance (UI) benefits. As a key member of our team, you will be responsible for resolving escalated claims, providing exceptional customer service, and ensuring timely and accurate resolution of UI benefits issues.Key ResponsibilitiesResolve...
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Customer Escalation Specialist
4 weeks ago
Saint Joseph, Missouri, United States Commonwealth of Virginia Full timeJob Summary We are seeking a highly skilled and detail-oriented individual to serve as an Ombudsman for Unemployment Insurance (UI) benefits. As a key member of our team, you will be responsible for resolving escalated claims, responding to inquiries, and providing exceptional customer service. Key Responsibilities Resolve escalated UI claims through...
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Help Desk Specialist
1 week ago
Saint Joseph, Missouri, United States Insight Global Full timeJob Summary:We are seeking a skilled Help Desk Specialist to join our team at Insight Global. As a Help Desk Specialist, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and working collaboratively with our team to ensure seamless support.Key Responsibilities:Provide technical support to clients...
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Dispute Resolution Specialist
4 weeks ago
Saint Charles, Missouri, United States Vantage Credit Union Full timeJob SummaryVantage Credit Union is seeking a highly skilled Dispute Resolution Specialist to join our team. As a key member of our risk management department, you will be responsible for identifying and mitigating potential fraud risks across all channels, including checks, debit/credit cards, and online transactions.Key ResponsibilitiesInvestigate and...
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Sales Support Specialist
3 weeks ago
Saint Joseph, Missouri, United States Altec Industries , Inc. Full timeUnlock Your Potential with Altec Industries, Inc.Are you a customer-focused individual with a passion for delivering exceptional service? Do you have a knack for problem-solving and a strong attention to detail? We're seeking a highly motivated Sales Support Specialist to join our team at Altec Industries, Inc.About the RoleThis critical position is...
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Saint Joseph, Missouri, United States cyberThink Full timeJob DescriptionAs a Customer Service Specialist for Veterinary Solutions, you will play a critical role in ensuring the highest level of customer satisfaction and regulatory compliance. Your primary responsibility will be to address and respond to all product inquiries, complaints, and suspected adverse events in a timely and appropriate manner, in...
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IT Infrastructure Lifecycle Specialist
5 days ago
Saint Joseph, Missouri, United States TEKsystems Full timeJob Description:TEKsystems is seeking an experienced IT Infrastructure Lifecycle Specialist to join our team. In this role, you will play a key part in supporting the lifecycle refresh upgrade project for enterprise-wide technology hardware, focusing on Windows 11 upgrades. The ideal candidate will possess strong technical competency and a customer-focused...
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Sales Support Specialist
2 weeks ago
Saint Joseph, Missouri, United States Altec Industries, Inc. Full timeWhy Altec?At Altec, we're committed to delivering exceptional customer service and support. As a Sales Support Specialist, you'll play a critical role in ensuring our customers receive the highest level of service and satisfaction.Key Responsibilities:Conduct parts order entry and form entry as directed per established standards.Determine correct billing...
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Saint Joseph, Missouri, United States cyberThink Full timeJob DescriptionWe are seeking a highly skilled and detail-oriented Veterinary Solutions Customer Service Representative to join our team at cyberThink. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, addressing their inquiries, and ensuring timely and accurate communication.Key...
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Customer Service Ambassador
2 weeks ago
Saint Joseph, Missouri, United States iQon Hospitality Full timeHotel Guest Experience SpecialistWe are seeking a skilled and professional Hotel Guest Experience Specialist to join our team at iQon Hospitality. The successful candidate will be responsible for delivering exceptional customer service, managing reservations, and ensuring a seamless guest experience. Key responsibilities include:Manage reservations and check...
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Laboratory Assistant
1 week ago
Saint Joseph, Missouri, United States Corewell Health Full timeJob SummaryAs a Laboratory Assistant at Corewell Health, you will work under the supervision of lead, supervisor, senior staff, and/or clinicians within Pathology or Laboratory. Your primary responsibility will be to create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. You will adhere to established...
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Veterinary Technical Solutions Specialist
4 weeks ago
Saint Joseph, Missouri, United States JobRialto Full timeJob SummaryWe are seeking a highly skilled Veterinary Technical Solutions Specialist to join our team at JobRialto. This role will be responsible for providing technical support and expertise to our clients in the animal health industry.Key ResponsibilitiesRespond to product inquiries, complaints, and suspected adverse events in a timely and appropriate...
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Saint Joseph, Missouri, United States cyberThink Full timeJob Description:As a key member of our team at cyberThink, you will play a critical role in ensuring the highest level of customer satisfaction and regulatory compliance in the veterinary solutions industry. Your primary responsibility will be to address and respond to all product inquiries, complaints, and suspected adverse events in a timely and...
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Customer Service Representative
3 weeks ago
Saint Joseph, Missouri, United States Clarios Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Clarios, a leading manufacturer of car batteries. As a Customer Service Representative, you will be responsible for communicating with customers to process orders, resolve queries, and provide exceptional customer service.Key ResponsibilitiesOrder Processing:...
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Security Officer
1 week ago
Saint Joseph, Missouri, United States MSCCN Full timeJob SummaryWe are seeking a skilled Security Officer to join our team at MSCCN. As a Security Officer, you will be responsible for creating a safe and secure environment for our clients and their guests by deterring, observing, reporting, and taking appropriate action when necessary or directed by a supervisor.Key ResponsibilitiesAccess control for visitors...
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Customer Service Ambassador
2 months ago
Saint Joseph, Missouri, United States iQon Hospitality Full timeJob Summary:iQon Hospitality is seeking a skilled and friendly Guest Service Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Check-In/Check-Out: Manage guest...
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Dispute Resolution Specialist
2 months ago
Saint Charles, Missouri, United States Vantage Credit Union Full timeJob SummaryVantage Credit Union is seeking a highly skilled Dispute Specialist to join our team. As a key member of our fraud prevention team, you will be responsible for investigating and mitigating fraud across all channels, including checks, deceased accounts, monetary disputes, debit/credit cards, and more.Key ResponsibilitiesInvestigate and document...
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Customer Service Specialist
2 months ago
Saint Joseph, Missouri, United States Jack Flash Stores Full timeJoin Our Team at Jack Flash StoresPosition: Full-time or Part-time Retail Sales AssociateLocation: St. Joseph, IllinoisAbout Us:Jack Flash Stores is a family-owned business that has been serving the community since 1986. With 18 locations across Illinois and Missouri, we pride ourselves on being a favorite destination for convenience and quality service. Our...