Veterinary Solutions Customer Service Representative

4 days ago

Saint Joseph, Missouri, United States cyberThink Full time
Job Description

As a Customer Service Specialist for Veterinary Solutions, you will play a critical role in ensuring the highest level of customer satisfaction and regulatory compliance. Your primary responsibility will be to address and respond to all product inquiries, complaints, and suspected adverse events in a timely and appropriate manner, in compliance with US regulations (FDA, USDA, EPA), relevant GMPs, policies, and procedures.

Key Responsibilities
  • Receive and respond to product inquiries, complaints, and suspected adverse events from various stakeholders, including veterinarians, veterinary technicians, and pet owners.
  • Provide information and support on product use, extra-label use, literature requests, adverse events, and unexpected responses to treatment.
  • Maintain a high level of technical and clinical expertise related to products, staying up-to-date with the latest scientific developments and attending relevant seminars.
  • Document all communications within the Validated Database (PVWorks) in accordance with SOPs and compliance/GMP requirements.
  • Ensure timely and accurate communication, adhering to all SOPs, and escalating calls to Technical Services Veterinarians as needed.
  • Support external and internal sales representatives by providing technical support, answering client inquiries, and attending veterinary conferences.
  • Research pertinent topics and prepare reports as requested by the Manager, participating in call analysis and reporting trends or issues involving product usage.
Requirements
  • Associate degree or higher in Life Sciences or Veterinary Technician, with a minimum of 3 years' experience working in a veterinary clinic.
  • Strong customer service background and a commitment to excellence, with the ability to balance customer service in a regulatory compliance environment.
  • Excellent technical and problem-solving skills, with attention to detail and quality focus.
  • Excellent computer skills, including Microsoft Office Suite, and excellent oral and written communication skills.
  • Ability to work independently, under pressure, demonstrating initiative and flexibility.
About cyberThink

cyberThink is an Equal Opportunity Employer, committed to providing a work environment that is inclusive and respectful of all employees. We offer competitive hourly rates, ranging from $18.00 to $25.00 per hour, depending on skills, experience, location, and industry.

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