Laboratory Assistant

4 weeks ago


Saint Joseph, Missouri, United States Corewell Health Full time
Job Summary

As a Laboratory Assistant at Corewell Health, you will work under the supervision of lead, supervisor, senior staff, and/or clinicians within Pathology or Laboratory. Your primary responsibility will be to create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. You will adhere to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.

Key Responsibilities
  • Communication and Customer Service: Greet and communicate with patients, lab clients, and SH team members in a manner consistent with caring and respect and dealing with confidentiality. Answer telephone, take messages, welcome visitors, and provide/relay information in a manner consistent with hospitality standards.
  • Specimen Collection and Processing: Serve as a resource to patients, lab clients, and SH team members regarding specimen requirements and processing. Process orders, perform computer order entry, and other related activities per standard, which may include registering clients, contacting providers for issue resolution, entering charges for services, performing, and resulting tests.
  • Lab Safety and Compliance: Follow all lab safety procedures to minimize risk to self and others; report gaps and escalate as necessary. Committed to the continuous improvement of the patient experience, which includes patient safety, quality of care, and excellent service. Adhere to the organization's published values.
Qualifications
  • Education: High School Diploma or equivalent and graduate of a Phlebotomy training program (based on specific Spectrum Health entity and department as appropriate) preferred.
  • Experience: 1 year of relevant experience dealing with the public, preferably in the medical or customer service field preferred.
  • Certifications: CRT-Phlebotomy Technician - NHA National Health career Association preferred.


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