Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Clarios, a leading manufacturer of car batteries. As a Customer Service Representative, you will be responsible for communicating with customers to process orders, resolve queries, and provide exceptional customer service.
Key Responsibilities- Order Processing: Receive, enter, verify, and acknowledge orders, prepare credits and weekly order status, assist in expediting orders, maintain order files, and investigate order-related issues.
- Customer Support: Monitor order status, take actions to ensure plant meets customer delivery requirements and commitments, operate customer systems, and maintain direct contact with internal and external customers.
- Communication: Develop and maintain strong relationships with customers, internal stakeholders, and cross-functional teams to ensure seamless communication and resolution of customer concerns.
- Education: High school diploma or general education diploma from an accredited institution; associate or bachelor's degree preferred.
- Experience: Minimum 2+ years of customer service experience in a manufacturing environment.
- Skills: Strong computer skills, basic working knowledge of Microsoft Word and Excel, excellent time management, organizational, and communication skills.
- Competitive Compensation: Medical, dental, and vision care coverage, 401(k) savings plan with company matching.
- Professional Growth: Tuition reimbursement, perks, and discounts.
- Work-Life Balance: Paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
Clarios is a leading manufacturer of car batteries, with a global presence and a commitment to sustainability. We are a company that values diversity, equality, and inclusion, and we are proud to be an equal opportunity employer.
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