Patient Care Coordinator

3 days ago


San Luis Obispo, California, United States Conversio Health Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Patient Care Coordinator. As a key member of our Customer Service team, you will play a vital role in providing exceptional service to our patients and exceeding their expectations.

Responsibilities:
  • Develop a thorough understanding of our DME products and company procedures to maintain competency and compliance.
  • Provide outreach to potential patients, verify information, and complete intake forms.
  • Act as a liaison between patients, representatives, and physicians to request prescriptions on behalf of patients.
  • Ensure adherence to Local, State, and Federal laws, as well as HIPAA policy regarding patient and/or co-worker confidentiality.
  • Maintain a high work ethic, including attendance and professionalism in all areas.
Requirements:
  • Minimum 1 year of telephonic customer service and/or telephonic sales experience.
  • Excellent computer skills, including proficiency in Word, Excel, and Outlook, and the ability to quickly learn and work with customized software to maintain electronic patient charts.
  • Self-starter with excellent interpersonal and communication skills, a talent for customer service and sales, and a demonstrated professional demeanor.
  • Efficient with strong attention to detail, organization, and planning, and the ability to prioritize tasks.

We offer a dynamic work environment, competitive compensation starting at $11.50/hour, and a comprehensive benefits package including health, dental, and vision benefits, company-matched 401(k), life insurance, PTO, and paid holidays. Criminal background checks and drug screens are completed before hiring.


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