Managed Care Liaison

4 days ago


Tacoma, Washington, United States Sea Mar Community Health Centers Full time
About the Role

We are seeking a talented and dedicated individual to fill the position of Customer Service Representative in our Managed Care Department.

In this role, you will be responsible for ensuring that customers newly assigned or wishing to obtain care at Sea Mar are accommodated. You will provide public health coverage enrollment assistance, insurance education, and public health coverage case management.

Responsibilities:

  • Act as a liaison between clients and clinic, focusing on alleviating barriers to service and helping patients establish Sea Mar as their medical home.
  • Assist with public health coverage program applications, ensuring patients have selected a primary care provider, assist in scheduling appointments, and identify other healthcare services available.
  • Participate in outreach activities, engage in corporate marketing campaigns, and distribute informational/promotional materials approved by the Managed Care Department.
  • Maintain accurate activity records and submit progress reports as directed by the Managed Care Department.
  • Advocate on behalf of customers regarding barriers to coverage and/or utilization of healthcare services.

Requirements:

  • High school diploma or equivalent required.
  • At least 1 year of customer service experience, preferably in a healthcare setting.
  • Bilingual in English/Spanish is highly desirable.

Compensation and Benefits:

  • A competitive salary range of $45,000 - $60,000 per year.
  • An excellent benefits package, including medical, dental, vision, prescription coverage, life insurance, long-term disability, and EAP (Employee Assistance Program).
  • Paid time off starting at 24 days per year + 10 paid holidays.
  • 401(k)/Retirement options.


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