Customer Service Liaison
3 weeks ago
We are seeking a highly motivated and detail-oriented Customer Service Liaison to join our team at Sea Mar Community Health Centers.
This is a full-time position responsible for ensuring that customers newly assigned or wishing to obtain care at Sea Mar are accommodated. You will provide public health coverage enrollment assistance, insurance education, and public health coverage case management.
The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong passion for delivering exceptional customer service.
About the Role
- Assist with public health coverage program applications and ensure patients have selected a primary care provider.
- Schedule appointments and identify other healthcare services available to patients.
- Participate in outreach activities and assist in distributing promotional materials approved by the Managed Care Department.
- Maintain activity records and submit progress reports as directed by the Managed Care Department.
Requirements
- High School graduation; AA or BA in Social Services is preferred.
- At least 1 year of customer service experience is required; preferably in a healthcare environment.
- Bilingual in English/Spanish is highly preferred.
What We Offer
- Full-time employment with a competitive salary of $42,000 - $60,000 per year, depending on experience.
- An excellent benefit package including medical, dental, vision, prescription coverage, life insurance, long-term disability, EAP, paid-time-off, and 10 paid holidays.
- A dynamic and growing community health organization with opportunities for advancement.
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