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Banquet Captain

2 months ago


Schroon Lake, New York, United States Lodge at Schroon Lake Full time

About the Role:

The Lodge at Schroon Lake is seeking a highly skilled and experienced Banquet Captain to join our team. As a Banquet Captain, you will be responsible for coordinating and overseeing the setup and service of banquets and events at our lodge.

Key Responsibilities:

  • Assist with the setup of banquet rooms and event spaces, including arranging tables, chairs, linens, place settings, and decorations according to event specifications.
  • Ensure that all necessary equipment, utensils, and silverware are clean, polished, and properly arranged, and that audiovisual equipment and lighting are set up and operational.
  • Greet guests warmly upon arrival, escort them to their assigned tables, and provide assistance with seating as needed.
  • Take food and beverage orders from guests, using suggestive selling techniques to promote additional items or upgrades.
  • Serve food and beverages to guests promptly and accurately, following established service standards and presentation guidelines.
  • Anticipate guests' needs and preferences and provide personalized service and attention to ensure a memorable and enjoyable dining experience.
  • Respond promptly and courteously to guest inquiries, requests, and concerns, and resolve any issues or complaints with empathy and professionalism.
  • Clear tables, remove used dishes and utensils, and replenish supplies as needed throughout the event to ensure a clean and orderly dining environment.
  • Assist with event breakdown and cleanup tasks, including removing linens, folding chairs, and dismantling decorations.
  • Complete post-event cleaning and sanitation procedures to maintain cleanliness and hygiene standards in banquet areas.

Requirements:

  • Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure.

Preferred Qualifications:

  • Serving and or set up experience preferred; familiarity and comfort with operating A/V equipment (both in house and outside vendor equipment is helpful); high school diploma and/or equivalent work experience; must be of legal age if serving alcohol.