Banquet Captain

2 weeks ago

Fife Lake, Michigan, United States Emerald Queen Hotel & Casinos Full time

Job Summary:

The Banquet Captain is a key member of our events team at the Emerald Queen Hotel & Casinos, responsible for leading and guiding restaurant staff in executing exceptional events. This role requires a high level of attention to detail, strong organizational skills, and a commitment to delivering superior guest experiences.

Key Responsibilities:

  • Provides training and guidance to Restaurant staff assigned to banquets, ensuring they are equipped to deliver exceptional service.
  • Assists shift managers with performance evaluations of staff, providing input on performance and contributing to the growth and development of team members.
  • Executes and follows directions on Banquet Event Orders, ensuring any special requests are met and exceeding guest expectations.
  • Oversees the set-up and tear-down of banquet rooms and event areas, ensuring they are set up as directed and meeting the highest standards of quality and presentation.
  • Oversees the food and beverage service, ensuring items are served and presented appropriately, and that guests receive exceptional service.
  • Coordinates and maintains communications between Food and Beverage staff assigned to the banquet or event, ensuring seamless execution and exceeding guest expectations.
  • Notifies all department contacts of any changes to the event, problems, or issues, and takes proactive steps to resolve any challenges that may arise.
  • Addresses guests' concerns in a courteous, professional, and timely manner, ensuring that every guest feels valued and respected.
  • Invoices guests at the conclusion of the banquet, based on all items, guests, and the banquet event order, and ensures that all items are accounted for and guests' signatures are obtained.
  • Accepts payments for events, ensuring that checks are posted to the master account and all financial transactions are accurate and up-to-date.
  • Ensures that all banquet/event staff sign in and out on the sign-in sheets, and that all necessary documentation is completed and accurate.
  • Completes Captains' reports at the end of each event, including details on event delivery and comments from the host, and uses this information to improve future events.
  • Inventories, orders, stocks, and stores all banquet equipment, ensuring that everything is in good working order and that all necessary supplies are available.
  • Coordinates and attends mandatory and pre-shift meetings, ensuring that all team members are informed and prepared for upcoming events.
  • Performs Assistant Restaurant Shift Manager and Restaurant Shift Manager assignments, as needed, and takes on additional responsibilities to support the success of the events team.

Requirements:

  • High School Diploma or GED equivalent is required.
  • Two or more years of serving in events or banquets is required.
  • Prior Banquet Captain experience is preferred, but not required.
  • Additional education/experience may substitute for the minimum requirements of the position.

Additional Requirements:

  • Must be able to work all scheduled shifts, including day, swing, graveyard, and holidays.
  • Must be able to pass a pre-employment illegal drug screen and obtain a Class IIIB license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission.

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