Banquet Captain

4 days ago

Schroon Lake, New York, United States Lodge at Schroon Lake Full time
Job Title: Banquet Captain

We are seeking a highly skilled and experienced Banquet Captain to join our team at Lodge at Schroon Lake. As a Banquet Captain, you will be responsible for coordinating and overseeing the Banquet staff to ensure exceptional customer service and a memorable dining experience for our guests.

Responsibilities:
  • Assist with the setup of banquet rooms and event spaces, including arranging tables, chairs, linens, place settings, and decorations according to event specifications.
  • Ensure that all necessary equipment, utensils, and silverware are clean, polished, and properly arranged, and that audiovisual equipment and lighting are set up and operational.
  • Greet guests warmly upon arrival, escort them to their assigned tables, and provide assistance with seating as needed.
  • Take food and beverage orders from guests, using suggestive selling techniques to promote additional items or upgrades.
  • Serve food and beverages to guests promptly and accurately, following established service standards and presentation guidelines.
  • Anticipate guests' needs and preferences and provide personalized service and attention to ensure a memorable and enjoyable dining experience.
  • Respond promptly and courteously to guest inquiries, requests, and concerns, and resolve any issues or complaints with empathy and professionalism.
  • Clear tables, remove used dishes and utensils, and replenish supplies as needed throughout the event to ensure a clean and orderly dining environment.
  • Assist with event breakdown and cleanup tasks, including removing linens, folding chairs, and dismantling decorations.
  • Complete post-event cleaning and sanitation procedures to maintain cleanliness and hygiene standards in banquet areas.
Requirements:
  • Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure.
Preferred Qualifications:
  • Serving and or set up experience preferred; familiarity and comfort with operating A/V equipment (both in house and outside vendor equipment is helpful); high school diploma and/or equivalent work experience; must be of legal age if serving alcohol.

Lodge at Schroon Lake is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

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