Appointment Scheduling Professionals

4 weeks ago


Bethesda, Maryland, United States Ivyhill Technologies Full time

Job Summary

We are seeking Appointment Scheduling Professionals to join our team at Ivyhill Technologies. As a key member of our operations, you will play a vital role in coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls.

About the Role

The successful candidate will be responsible for utilizing the AVAYA automated Call Distribution (ACD) system to receive phone calls for appointment-related requests. They will accurately and courteously schedule medical appointments, validating and documenting patient eligibility for services from phone calls or other methods used for appointment requests.

Key Responsibilities

  • Receive phone calls for appointment-related requests and schedule medical appointments accordingly
  • Validate and document patient eligibility for services from phone calls or other methods used for appointment requests
  • Ensure all appointments are booked, canceled, or rescheduled in accordance with established standards, policies, and business rules
  • Proactively call patients to schedule appointments with Primary Care Managers or Specialty Clinics
  • Document each attempt to contact a patient in MHS-GENESIS and update referral records accordingly
  • Provide patients with specific visit instructions based on booking protocols and referral notes

Requirements

To be successful in this role, you will need:

  • A minimum of a High School Diploma and/or equivalent
  • At least six (6) months experience in healthcare administration, business, medical treatment facilities, medical environments, or related disciplines
  • Effective communication skills
  • Knowledge of medical terminology
  • Knowledge of Health Information Privacy (ethical and legal considerations)
  • Familiarity with DOD, Federal, State, non-profit healthcare systems, and other related organizations
  • Ability to perform accurate data entry with strong attention to detail
  • Demonstrated ability to provide superior customer service, problem-solving, collaboration, and organizational skills

Benefits and Compensation

The estimated salary for this position is $70,000 - $90,000 per year, depending on experience. Our competitive benefits program includes medical, dental, and vision insurance, life and AD&D insurance, short- and long-term disability, supplemental life insurance, and a 401(k) Plan.



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