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Lead Manager, Collaborative Services
2 months ago
Position Overview:
We are looking for a Senior Manager to oversee a dedicated team focused on ServiceNow and Enterprise Applications.
Role Responsibilities:
• Lead and mentor a team of technical experts in Collaborative Services and Enterprise Applications.
• Manage relationships with external vendors handling ServiceNow.
• Serve as the Subject Matter Expert (SME) for ServiceNow and other enterprise applications supported by the team.
• Develop and implement strategies in collaboration with managed services partners.
• Spearhead initiatives aimed at enhancing team capabilities in ServiceNow and Enterprise Applications.
• Ensure optimal resource management, budgeting, and strategic planning.
• Maintain a balanced approach between management duties and hands-on technical involvement.
Essential Qualifications:
• Demonstrated leadership experience in managing IT service teams, particularly in ServiceNow and Enterprise Applications.
• In-depth knowledge of ServiceNow administration and enterprise application oversight.
• Proven experience collaborating with third-party managed service providers.
• Willingness to travel occasionally.
