Customer Service Team Lead
3 weeks ago
Fidelity Payment Services is seeking a seasoned Customer Service Manager to lead our Customer Service Team in delivering exceptional service to merchants. As a key member of our team, you will be responsible for managing and mentoring a team of Customer Service Representatives, ensuring they follow company policies and procedures.
Key Responsibilities:
- Manage and mentor a team of Customer Service Representatives to ensure high-quality customer service delivery.
- Train representatives on procedures and document team member roles and responsibilities.
- Manage the customer service queue, monitoring, assigning, and answering incoming calls and emails daily.
- Document customer issues using current online information management systems and third-party tools.
- Escalate and oversee customer service issues, ensuring timely reporting and follow-up.
- Build and maintain knowledge sources and training materials for inter and intra-departmental training.
- Act as liaison between merchants and internal departments to communicate, research, and investigate client issues.
- Analyze data and workflows to determine root causes and make recommendations for resolution.
- Review workforce capacity and utilization, ensuring appropriate coverage schedules and analyzing inbound and outbound call and ticket communication volumes.
- Address and resolve conflicts arising from scheduling and time-off requests.
Requirements and Qualifications:
- High school diploma or equivalent, with some Bachelor's or Associate's work preferred.
- Two years of customer service leadership experience, with 3+ years' experience preferred.
- Proficient keyboard and computer skills, especially Microsoft Office applications.
- Excellent written and spoken communication skills.
- Strong problem-solving and negotiation skills, with the ability to handle difficult customer calls.
- Ability to identify and resolve/escalate complex problems.
- Proven commitment to high-quality customer service and a customer-first approach to problem solving.
- Efficient time management skills to maximize the number of merchants assisted while maintaining a high level of detail in notes and follow-up.
-
Guest Services Team Lead
3 weeks ago
New York, New York, United States Team Outsider Full timeJob Title: Guest Services Team LeadAt Team Outsider, we're on a mission to deliver exceptional hospitality to our guests at our rapidly growing portfolio of campgrounds nationwide.We're looking for a skilled Guest Services Team Lead to join our team and help us achieve our mission. As a key member of our team, you'll be responsible for ensuring that every...
-
Customer Service Representative
4 weeks ago
New York, New York, United States Customer Service Open House Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Counter Service Representative. As a key member of our service team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesTake food orders and serve food over the counter in a...
-
Customer Service Team Lead
2 weeks ago
New York, New York, United States Equiliem Full timeCustomer Service SupervisorAt Equiliem, we are seeking a highly skilled Customer Service Supervisor to lead our team of Customer Service Representatives. This is a key role that requires strong leadership and communication skills to ensure that our customers receive the highest quality service.Key Responsibilities:Supervise and direct a team of Customer...
-
Customer Service Team Lead
3 weeks ago
New York, New York, United States Whole Foods Market Full timeCustomer Service SupervisorAt Whole Foods Market, we're seeking a skilled Customer Service Supervisor to join our team. As a key member of our front-end team, you'll be responsible for:Key Responsibilities:Supervising and delegating tasks to Team Members to ensure seamless customer serviceAssisting in training Team Members to build and sustain a...
-
Customer Service Team Lead
4 days ago
New York, New York, United States Whole Foods Market Full timeCustomer Service Supervisor OpportunityAt Whole Foods Market, we're seeking a skilled Customer Service Supervisor to join our team. As a key member of our front-end operations, you'll be responsible for:Supervising and delegating tasks to Team Members to ensure seamless customer serviceAssisting in training Team Members to build a high-performing team and...
-
Customer Service Team Lead
1 month ago
New York, New York, United States Ollie's Bargain Outlet Full timeCustomer Service Supervisor RoleOllie's Bargain Outlet is seeking a skilled Customer Service Supervisor to join our team. As a key member of our front-end team, you will be responsible for ensuring that every customer receives outstanding service. Your duties will include resolving customer service issues, communicating customer requests to Team Leaders, and...
-
Customer Service Team Lead
4 weeks ago
New York, New York, United States Equiliem Full timeCustomer Service Supervisor Job DescriptionAt Equiliem, we are seeking a highly skilled Customer Service Supervisor to join our team. The successful candidate will be responsible for leading a team of Customer Service Representatives and ensuring that customers receive the highest quality service.Key Responsibilities:Team Leadership: Supervise and direct up...
-
Maintenance Team Lead
2 weeks ago
New York, New York, United States Team Outsider Full timeAbout Team OutsiderAt Team Outsider, we're on a mission to be the most hospitable team in the world. We believe that the most important hospitality we extend is to our team members, and we're committed to proving to them that they've made the right decision.Job Title: Maintenance Team LeadWe're seeking a highly skilled and experienced Maintenance Team Lead...
-
Customer Service Lead
5 days ago
New York, New York, United States Burlington Full timeCustomer Service Lead Role OverviewAs a Customer Service Lead at Burlington, you will be responsible for:Directing cashier coverage and customer flow at the front of lines to ensure efficient service.Assisting the management team in communicating promotions and company updates.Monitoring and validating returns, exchanges, check authorizations, voids, and...
-
Customer Service Lead
1 week ago
New York, New York, United States Burlington Full timeCustomer Service Lead Role OverviewAs a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. You will lead by example, approaching your work with Burlington's philosophy and company core values in mind.Key...
-
Customer Service Team Lead
3 weeks ago
New York, New York, United States Whole Foods Full timeCustomer Service Supervisor RoleAs a Customer Service Supervisor at Whole Foods, you will play a key role in ensuring exceptional customer experiences. Your responsibilities will include supervising and delegating tasks to Team Members, working closely with the Team Trainer to develop and implement training programs that foster a high-performance team and...
-
Customer Service Team Lead
2 weeks ago
New York, New York, United States Whole Foods Market Full timeCustomer Service Supervisor Role SummaryAs a Customer Service Supervisor at Whole Foods Market, you will be responsible for supervising and delegating tasks to Team Members. Your goal will be to assist in training Team Members to build and sustain a high-performing team and minimize turnover. You will also assist in training new Team Members, utilizing...
-
Customer Service Team Lead
1 month ago
New York, New York, United States Whole Foods Market Full timeCustomer Service SupervisorAt Whole Foods Market, we're seeking a skilled Customer Service Supervisor to join our team. As a key member of our store leadership, you'll play a vital role in ensuring exceptional customer experiences and driving team performance.Key Responsibilities:Supervise and delegate tasks to Team Members to ensure seamless store...
-
Customer Service Team Lead
4 days ago
New York, New York, United States Whole Foods Market Full timeKey Responsibilities:Deliver exceptional customer service to drive sales and customer loyalty.Collaborate with the team to achieve cost, margin, expense, and labor targets.Work closely with the Team Leader to ensure seamless execution of retail strategies.What We're Looking For:A customer-focused individual with excellent communication skills.A team player...
-
Member Team Lead
4 days ago
New York, New York, United States Walmart Full timeJob SummaryWe are seeking a highly skilled and experienced Member Team Lead to join our team at Walmart. As a Member Team Lead, you will be responsible for providing exceptional customer service and leading a team of associates to ensure a positive shopping experience for our members.Key ResponsibilitiesSupervise and train a team of associates to provide...
-
Customer Care Team Lead
2 weeks ago
New York, New York, United States Assurant Full timeJob Title: Customer Care Team LeadAt Assurant, we're passionate about helping people thrive in a connected world. As a Customer Care Team Lead, you'll play a critical role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Lead a team of customer service representatives, providing coaching and development to...
-
Customer Service Lead
4 weeks ago
New York, New York, United States Burlington Full timeCustomer Service LeadBurlington is seeking a Customer Service Lead to join our team. As a key member of our management team, you will be responsible for:Key Responsibilities:Directing cashier coverage and customer flow at the front of lines to ensure efficient serviceAssisting the management team in communicating promotions and company updatesMonitoring and...
-
Customer Service Lead
1 month ago
New York, New York, United States Burlington Full timeCustomer Service Lead Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Lead. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading by example, and inspiring your colleagues to provide a consistently great experience to all our...
-
Service Team Lead
1 week ago
New York, New York, United States Chipotle Full timeAs a Service Team Lead at Chipotle, you will be responsible for ensuring that high-quality food is served to our customers. You will also help to resolve food quality issues and support food safety. Additionally, you will assist in resolving customer incidents and work to ensure positive customer experiences. Your role will also involve monitoring crew...
-
Customer Success Team Lead
4 weeks ago
New York, New York, United States AppCard, Inc. Full timeCustomer Success Team LeadAppCard, Inc. is seeking a seasoned Customer Success Team Lead to drive loyalty marketing solutions for our clients. This role requires a business-oriented, tech-savvy individual who can deliver data-driven marketing strategies and position our industry-leading products.Key Responsibilities:Train clients on the AppCard platform and...