Retail Loss Prevention Specialist

2 weeks ago

Hillsboro, United States WinCo Foods Full time

About Us
Join our Winning Team today and embark on your journey towards ownership. WinCo Foods is a rapidly expanding family of over 130 grocery stores, complemented by our own distribution centers and transportation network.

We take pride in operating across 10 states west of the Rockies, employing more than 20,000 employee owners. At WinCo Foods, we embody the spirit of ownership, believing that as the Low Price Grocery Leader, we enhance the lives of the communities we serve by providing the best possible prices for families and prioritizing the success, well-being, and diversity of our employee owners.

Currently, WinCo stands as the third largest Employee-Owned company in the United States and ranks 46th among the largest privately owned companies.

Did you know that WinCo has over 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP)? Once eligible, you can begin your ownership journey with an annual stock gift equaling 20% of your earnings each year. (ESOP available at most locations and subject to vesting, check the locations Summary Plan Description).

Overview
Job Summary
Responsible for overseeing Loss Prevention activities related to the identification, apprehension, and processing of shoplifters.

Diligently exemplify what it means to be an employee owner who makes sound business decisions aimed at minimizing loss and safeguarding company profits. Assist store management in maintaining a secure environment for customers, vendors, and employees. Provide a professional presence aimed at de-escalating situations that may arise within the store. Collaborate with internal Loss Prevention staff on various investigations. Perform related duties as assigned.

Typical Duties and Responsibilities
Demonstrate professionalism and sound judgment in a fast-paced retail environment. Identify, apprehend, and process shoplifters in accordance with company policies and local laws/regulations. Contribute to the safe resolution of concerning situations within the store using verbal de-escalation techniques paired with a professional demeanor. Prepare and submit reports involving investigations and Loss Prevention (LP) matters. Research and archive general liability incidents via C.C.T.V. Participate in internal company investigations. Testify at legal and court proceedings on behalf of the company. Collaborate with local, state, and government agencies regarding company matters. Participate in the maintenance of loss prevention and safety programs. Conduct loss prevention audits. Identify, investigate, and report hazardous workplace incidents and issues. Provide store support by promoting loss prevention and safety awareness. Deliver LP training to store staff. Maintain the loss prevention office and equipment to established standards. Identify, troubleshoot, and report issues with C.C.T.V. equipment.

Requirements
Education:
High School Diploma or equivalent

Experience:
Recognizing the criteria to determine what constitutes shoplifting. Demonstrating excellent judgment when responding to challenging situations or individuals. Providing outstanding verbal, written, and interpersonal communication skills in a work setting. Documenting work and customer service activities. Applying strong analytical and problem-solving abilities. Prioritizing and executing tasks in a high-pressure environment. Demonstrating initiative and self-direction. Working effectively in a team-oriented environment.

Ability to:
Consistently deliver friendly and engaging customer service to internal and external customers. Perform at a high level in a fast-paced environment with limited immediate supervision. Work 10-12 hour shifts in a 24/7 operation, including nights, weekends, and holidays. Develop proficiency with WinCo's C.C.T.V. equipment, locks, and door hardware. Sit for extended periods. Execute all tasks efficiently and accurately with confidentiality, honesty, and integrity. Obtain State or Local certifications as required. Wear provided personal protective equipment such as gloves and protective vests. Travel daily within a defined geographic area to assigned locations. Perform other duties as assigned or needed.

Additional Requirements:
Must be at least 18 years old

Machines and Equipment Operated:
Office machines (computer terminal, copier/scanner, 10-key, fax machine, telephone, etc.). C.T.V., DVR, and digital camera equipment.

The above statements are intended to describe the general nature of work performed by employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties, and qualifications required of personnel may vary.

EEO/Inclusivity
As WinCo Foods continues to grow, our diversity—from our variety of perspectives and wide range of experiences—is essential to our strategy and success. We are committed to cultivating and celebrating an inclusive environment in which all employees are valued and respected regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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