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Luxury Watch Sales Specialist
2 months ago
Job Title: Rolex Client Consultant
Reports to: Store Director
Division: Retail, Multi-brand
OVERVIEW
The Rolex Client Consultant plays a pivotal role in delivering an exceptional client experience while achieving or surpassing sales targets, with a dedicated focus on the Rolex brand. This consultant will possess in-depth knowledge of the brand's legacy, product offerings, and inventory available in the store.
Creating a remarkable client experience is fundamental to this position. This is achieved by fostering a welcoming, sophisticated, and elevated atmosphere for discerning clients. Building a long-term relationship based on trust is essential, encouraging clients to consider future purchases from the store. This involves strategic follow-ups, effectively utilizing the CRM system, and addressing escalated concerns with exceptional diplomatic skills.
ESSENTIAL JOB RESPONSIBILITIES
Delivering an outstanding client experience
- Foster a welcoming and sophisticated environment for discerning clients.
- Exhibit enthusiasm and a genuine passion for timepieces and jewelry.
- Train fellow Client Consultants to ensure they are well-versed in the brand's rich heritage, product range, and specific attributes.
- Assist colleagues with Rolex sales as needed, ensuring every client enjoys the luxury of Rolex to the fullest.
- Collect client contact information through the CRM system to nurture ongoing relationships and enhance the Rolex discovery journey.
- Implement brand strategies and guidelines effectively.
- Collaborate with the Merchandising team to ensure appropriate inventory levels are maintained.
- Ensure the visual presentation of watches aligns with the luxury image of the brand.
- Act as a mentor to fellow Client Consultants, leveraging the advantages of the company to uphold the luxury status of the products.
- Participate in training sessions to enhance product knowledge.
- Consistently meet or exceed sales objectives for any given period.
- Understand daily sales targets and their relation to weekly and monthly goals.
- Focus on developing long-term client relationships to encourage future visits and purchases.
- Utilize the CRM system for follow-ups, including sending birthday and holiday greetings, informing clients of new merchandise, and inviting them to special events.
- Embrace constructive feedback from management to enhance sales performance.
- Challenge oneself to become proficient in selling all brands of watches and jewelry, maintaining a balanced sales approach across the product range.
- Adhere strictly to all store security protocols.
- Assist in setting up displays and maintaining store aesthetics.
- Foster a collaborative environment among Client Consultants.
- Comply with the company dress code policy.
- Ensure the Rolex area is consistently clean and visually appealing.
- Attendance and punctuality are crucial to performance.
- Assist in store opening and closing procedures as required.
- Regularly update staff on Rolex brand knowledge.
- Collaborate with management to schedule and conduct training sessions to enhance Client Consultants' comfort and product knowledge.
- Emphasize the importance of the brand's history to all staff members.
- Educate Client Consultants on new product introductions, technical features, and service offerings.
- Training will be provided by both the company and Rolex to ensure an exceptional client experience.
- Ensure proper visual merchandising of all Rolex products in the store.
- Conduct daily stock checks to ensure Rolex watches are handled with care.
- Monitor and order necessary supplies, including cleaning kits and promotional materials.
- Communicate with Rolex regarding sales performance and inventory levels.
- Execute all expectations of the brand in every client interaction.
- A passion for building client relationships and sales.
- Exhibit a high level of integrity and professionalism at all times.
- Must be flexible with scheduling throughout the week.
- Maintain a polished and professional appearance with a positive demeanor.
- Meet and exceed company-assigned goals and objectives.